Business Analyst, El Paso, Air & Sea

DSV • El Paso, TX

6d

About The Position

As a Business Analyst in DSV’s Administration Department, you will analyze administrative processes, identify opportunities for improvement, and implement solutions that enhance operational efficiency and effectiveness. You will gather and analyze data, collaborate with stakeholders, and lead continuous improvement initiatives that support departmental objectives. The role also involves supporting system and process enhancements, project delivery, stakeholder communications, and end-user training.

Requirements

• Bachelor’s degree in business administration, management information systems, finance, or a related field.
• Minimum of 3–5 years of experience in business analysis, process improvement, or project management roles.
• Strong analytical and problem-solving skills, including the ability to analyze complex data sets and derive actionable insights.
• Proficiency in data analysis tools and software such as Microsoft Excel, SQL, and Power BI.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Knowledge of business process modeling techniques and methodologies such as BPMN or Six Sigma.
• Familiarity with project management tools and methodologies such as Agile, Scrum, or Waterfall.
• Fluent written and spoken English.
• Advanced proficiency in Microsoft Office, including Word, Excel, PowerPoint, and Outlook.

Nice To Haves

• Experience in the transportation and logistics industry or a related field.
• Advanced degree, such as an MBA.
• Certification in business analysis, such as CBAP or PMI-PBA, or project management, such as PMP or PRINCE2.
• Experience with enterprise resource planning systems or administrative software.
• Experience with data visualization tools such as Tableau or QlikView and database querying languages such as SQL.

Responsibilities

• Collect, compile, and analyze data on administrative processes, including workflows, resource utilization, and performance metrics.
• Develop reports, dashboards, and performance indicators to track administrative metrics and identify trends.
• Identify opportunities to streamline and optimize processes to improve efficiency, reduce costs, and enhance service quality.
• Collaborate with departmental managers and stakeholders to implement process improvements and best practices.
• Work with end-users and stakeholders to understand business needs and gather requirements for systems, tools, or process enhancements.
• Translate business requirements into functional specifications and user stories for IT development teams.
• Support the implementation and integration of systems, tools, and software applications in the administration department.
• Conduct user acceptance testing and provide feedback to ensure systems meet business needs and requirements.
• Assist with planning, coordinating, and executing administrative process improvement initiatives.
• Track project milestones, deliverables, and timelines to support successful project completion.
• Communicate project status, key metrics, and improvement initiatives to stakeholders at all levels.
• Act as a liaison between business users and IT teams to support communication and collaboration.
• Provide end-user training and support for newly implemented systems, tools, and processes.
• Develop training materials, user guides, and documentation to support knowledge transfer and adoption.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level