Business Analyst, El Paso, Air & Sea
About The Position
As a Business Analyst in DSV’s Administration Department, you will analyze administrative processes, identify opportunities for improvement, and implement solutions that enhance operational efficiency and effectiveness. You will gather and analyze data, collaborate with stakeholders, and lead continuous improvement initiatives that support department objectives. The role includes developing reports and dashboards, gathering business requirements, translating them into functional specifications and user stories, and supporting the implementation and testing of systems and process enhancements. You will also coordinate improvement projects, communicate progress to stakeholders, and train end-users on new systems, tools, and processes.
Requirements
- Bachelor’s degree in business administration, management information systems, finance, or a related field.
- Minimum of 3–5 years of experience in business analysis, process improvement, or project management roles.
- Strong analytical and problem-solving skills, including the ability to analyze complex data and derive actionable insights.
- Proficiency in data analysis tools and software such as Microsoft Excel, SQL, and Power BI.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
- Knowledge of business process modeling techniques and methodologies such as BPMN or Six Sigma.
- Familiarity with project management tools and methodologies such as Agile, Scrum, or Waterfall.
- Fluent in spoken and written English.
- Advanced proficiency in Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
Nice To Haves
- Advanced degree, such as an MBA.
- Experience in the transportation and logistics industry or a related field.
- Certification in business analysis, such as CBAP or PMI-PBA, or project management, such as PMP or PRINCE2.
- Experience with ERP systems or administrative software.
- Experience with data visualization tools such as Tableau or QlikView and database querying languages such as SQL.
Responsibilities
- Collect, compile, and analyze data on administrative workflows, resource utilization, and performance metrics.
- Develop reports, dashboards, and performance indicators to track administrative metrics and identify trends.
- Identify opportunities to streamline and optimize processes, reduce costs, and improve service quality.
- Collaborate with departmental managers and stakeholders to implement process improvements and best practices.
- Gather business needs and requirements for new systems, tools, or process enhancements.
- Translate business requirements into functional specifications and user stories for IT development teams.
- Support implementation and integration of systems, tools, or software applications in the administration department.
- Conduct user acceptance testing and provide feedback to ensure systems meet business needs.
- Assist with planning, coordination, and execution of administrative process-improvement initiatives.
- Track project milestones, deliverables, and timelines.
- Communicate project status, key metrics, and improvement initiatives to stakeholders at all levels.
- Act as a liaison between business users and IT teams.
- Train and support end-users on new systems, tools, and processes.
- Develop training materials, user guides, and documentation to support knowledge transfer and adoption.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
