Business Analyst

S R International•Phoenix, AZ

2d•Hybrid

About The Position

The Commonwealth of Pennsylvania is seeking a highly skilled Business Analyst to support IT system development, maintenance, and transition to a new statewide Child Welfare Case Management (CW CM) system. This role involves working closely with stakeholders, managing requirements, and ensuring successful implementation of system enhancements and modernization initiatives.

Requirements

7+ years of experience in Business Analysis and requirements development
7+ years of experience in SDLC processes with focus on requirements and UAT
Strong knowledge of business analysis principles and techniques
Experience supporting system development, testing, and deployment
Strong communication, analytical, and problem-solving skills
Ability to manage multiple priorities and stakeholders
Proficiency in Microsoft tools (Excel, Word, PowerPoint, Outlook)

Nice To Haves

Experience in Child Welfare or Human Services domain
IIBA certification
Experience with Azure DevOps, TFS, ServiceNow, or similar tools

Responsibilities

Gather, analyze, and document business, functional, and user requirements
Support IT systems including CWIS, AFCARS reporting, and Title IV-E systems
Assist in transition to the Child Welfare Case Management (CW CM) system
Manage defects, change requests, and system enhancements
Track project progress, timelines, and deliverables
Provide status reporting and ensure compliance with state and federal requirements
Support User Acceptance Testing (UAT), deployment, and issue resolution
Perform data quality analysis and compliance tracking
Collaborate with stakeholders, SMEs, and cross-functional teams
Facilitate meetings, workshops, and presentations
Support end users and resolve business and technical issues
Maintain documentation using Microsoft tools and systems such as TFS, Azure DevOps, MTM, ServiceNow