Business Analyst

Mjolnir Security•Toronto, ON

1d•Hybrid

About The Position

Mjolnir Security is a Canadian MSSP and Digital Forensics & Incident Response (DFIR) firm serving enterprise clients across financial services, automotive retail, education, and regulated sectors. We build proprietary security platforms, deliver managed security operations, and help clients navigate complex compliance and technology transformation projects. We're looking for a detail-oriented Business Analyst / Project Coordinator to support the delivery of client-facing engagements and internal platform initiatives. You'll work directly with the CEO and senior technical staff to track project milestones, manage documentation, coordinate procurement, and ensure that deliverables cross the finish line on time and to standard. This is a high-visibility role in a small, fast-moving firm — you'll touch nearly everything.

Requirements

1–3 years of experience in a BA, project coordinator, or operations support role — ideally in a technology, MSP, or professional services environment
Strong proficiency in Microsoft Excel (pivot tables, conditional formatting, formula-based workflows); experience building structured trackers or dashboards is a strong asset
Excellent written communication — you can draft a clean SOW section or a professional client email with minimal direction
Comfortable working across Microsoft 365 tools (Teams, SharePoint, Planner, Outlook)
Organized, proactive, and able to manage competing priorities without dropping threads

Nice To Haves

Exposure to IT project lifecycles, licensing models, or vendor procurement is an advantage
Familiarity with security or compliance concepts (SOC 2, PIPEDA, ISO 27001) is a bonus, not a requirement

Responsibilities

Coordinate delivery across concurrent client engagements including managed IT services, M365 migrations, and security program buildouts
Maintain and update Statements of Work (SOWs), project trackers, timesheets, and client-facing status reports
Build and manage Excel-based tracking tools, timesheet workflows, and billing summaries aligned to client contracts
Support procurement workflows including vendor evaluation, quote management, and purchase coordination (e.g., licensing, hardware, third-party tools)
Liaise between technical leads and clients to translate requirements into actionable work items
Draft client communications, meeting agendas, and follow-up summaries
Assist with RFP responses, proposal writing, and engagement scoping documentation
Maintain internal wikis, runbooks, and project documentation in an organized, version-controlled manner
Track and flag scope creep, budget variances, and milestone risks to leadership