Business Analyst I, II, III (Personal & Commercial Residential Insurance)

Windward Risk Managers•Boca Raton, FL

3d•$80,000 - $109,000•Onsite

About The Position

WRM is seeking a Business Analyst with expertise in personal and/or commercial residential property insurance to support and enhance Policy and/or Claims Administration systems. The role partners with business stakeholders and technology teams to analyze workflows, define requirements, support system enhancements, and resolve production issues affecting insurance operations. The position may be filled at the BA I, BA II, or BA III level, depending on the candidate’s experience, skills, independence, ability to lead initiatives, and influence outcomes. The ideal candidate is detail-oriented, proactive, and comfortable working in a dynamic, regulated environment with evolving priorities. The Business Analyst works with Underwriting, Product, Operations, Compliance, Claims, and Technology teams to document business requirements and translate insurance guidelines, rules, rates, forms, endorsements, and workflows into functional system requirements. The role supports enhancements and configuration of online quote/bind applications and policy or claims administration systems, and prepares user stories, process flows, acceptance criteria, and traceability documentation. The role participates in or leads discovery and requirements sessions, manages changing priorities and scope, and contributes to testing, defect triage, and production implementations. It maintains requirements and system documentation in Confluence, develops test plans, tracks defects, and verifies that solutions meet business, quality, and compliance expectations. Production support includes troubleshooting issues, coordinating resolution with technology teams, supporting incidents and escalated help desk tickets, communicating status and risks, and identifying opportunities to improve processes, knowledge resources, and Level 1 Service Desk support. The role is based at the Corporate Office in Boca Raton, Florida. Employees must reside in one of the following states: AL, AR, CA, CT, FL, GA, KS, KY, MO, NC, NV, OH, SC, TN, TX, VA, or WI. Permanent U.S. work authorization is required; employer sponsorship is not offered now or in the future.

Requirements

Bachelor’s degree or an equivalent combination of education and relevant work experience.
Professional experience in the Property & Casualty Homeowners and/or Residential Commercial insurance industry in a Business Analyst capacity.
Experience eliciting and documenting requirements and collaborating with technical teams to implement changes to insurance or policy administration systems.
Experience analyzing business problems, troubleshooting issues, and developing effective solutions using a logical, detail-oriented approach with limited supervision.
Experience managing multiple assignments, prioritizing work, managing scope, and driving work to completion with minimal supervision in a fast-paced, results-driven environment.
Experience working with cross-functional teams, business stakeholders, and technical resources.
Strong written and verbal communication skills.
Experience working in Agile/Scrum or sprint-based delivery environments.
Ability to understand technical concepts and communicate effectively with developers and system vendors.
Strong attention to detail, especially for policy, forms, rating, claims, or billing system changes.
Strong analytical and critical-thinking skills and ability to translate business needs into clear requirements.
Ability to work independently with minimal supervision and remain accountable for deliverable quality and timeliness.
Strong problem-solving skills, including researching issues, recreating steps, identifying root causes, and recommending practical solutions.
Ability to understand complex business processes, system workflows, and dependencies.
Proficiency with business analysis, documentation, and collaboration tools used to support project delivery.
Permanent U.S. work authorization; employer sponsorship is not offered now or in the future.
Residence in one of the states currently supported for hiring: AL, AR, CA, CT, FL, GA, KS, KY, MO, NC, NV, OH, SC, TN, TX, VA, or WI.

Nice To Haves

At least 3 years of professional experience in a Business Analyst role within the Property & Casualty insurance industry.
Experience supporting Homeowners and/or Residential Commercial lines for Florida, Texas, and/or California risks, including familiarity with state-specific products, forms, rating, underwriting, or regulatory requirements.
Experience with Duck Creek.
Familiarity with regulated environments such as Florida and/or Texas.
Insurance carrier or MGA background.
Business Analyst certification such as CBAP, CCBA, or PMI-PBA.

Responsibilities

Partner with Underwriting, Product, Operations, Compliance, Claims, and Technology teams to gather and document business requirements.
Translate insurance guidelines, eligibility rules, rates, forms, endorsements, and workflows into functional system requirements.
Support enhancements and configuration of online quote/bind applications and policy and claims administration systems.
Create user stories, business process flows, requirements documentation, acceptance criteria, and traceability artifacts.
Analyze the effects of product or regulatory changes on system functionality and business processes.
Participate in or lead requirements workshops, discovery sessions, and backlog refinement meetings.
Manage changing priorities and scope while keeping requirements clear, documented, and approved.
Participate in testing validation, defect triage, and production implementation activities.
Provide timely communication and status updates to stakeholders.
Maintain documentation in Confluence as the single source of truth for requirements, workflows, business rules, system behaviors, and configuration details.
Develop and execute test plans, track defects, and coordinate fixes.
Ensure delivered solutions meet business requirements, quality standards, and compliance expectations.
Troubleshoot system issues, identify root causes, and coordinate resolution with IT and development teams.
Support production incidents and escalated help desk tickets related to the systems.
Communicate issue status, risks, and resolution progress to business partners.
Review escalated Service Desk tickets to identify process improvement, knowledge base, and training opportunities, and facilitate transfer of repeatable support and resolution activities to Level 1 Service Desk teams.
Perform other related duties and responsibilities as assigned to support business objectives.