Business Analyst--Workforce Strategies

PNC Bank•Pittsburgh, PA

2d•Onsite

About The Position

PNC is seeking a Business Analyst for its Talent Acquisition and Outreach organization, on the Enablement and Experience Team. The role supports Workforce Strategies initiatives by ensuring they are aligned with stakeholder needs, designed with integrity, and able to deliver measurable business value. It connects employment integrity, journey redesign, and benefits realization to turn ideas into sustainable outcomes that improve experience, reduce risk, and support organizational performance. The position is based in Pittsburgh, Pennsylvania; Cleveland, Ohio; Downers Grove, Illinois; or Birmingham, Alabama. PNC describes itself as an in-office company and encourages candidates to discuss workplace expectations with their recruiter and hiring manager. The analyst evaluates recruiting, onboarding, contingent labor, and workforce processes; identifies risks and opportunities to improve controls and operations; and works with stakeholders across business, operations, technology, risk, and HR. The role includes root-cause analysis, process and journey design, requirements analysis, benefits tracking, reporting, and change enablement. It also supports testing, validation, and business readiness to confirm that implemented solutions meet their objectives. The role typically requires a university or college degree and less than one year of professional experience, or successful completion of a formal development program. A comparable combination of education, job-specific certifications, and experience, including military service, may be considered instead of a degree. A bachelor's degree is listed, and no certifications or licenses are required. PNC will not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

Typically, a university or college degree and less than one year of professional experience, and/or successful completion of a formal development program.
A comparable combination of education, job-specific certification(s), and experience, including military service, may be considered in lieu of a degree.
Bachelor's degree is listed under Education.
Demonstrate appropriate knowledge, skills, and abilities for the role.
Customer-focused approach, including using customer needs and satisfaction to inform business decisions and solutions.
Ability to assess and manage risks associated with business objectives and activities in support of PNC's Enterprise Risk Management Framework.

Nice To Haves

Business needs analysis
Business process knowledge
Data analytics
Decision-making
Management reporting
Prioritization
Waterfall model
Addressing customer needs
Analytical thinking
Business assessment
Business data analysis
Effective communications
Information capture
Data, process, event, and object modeling
Process management
Project management
Requirements analysis
Software product business knowledge
Workflow analysis

Responsibilities

Evaluate recruiting, onboarding, contingent labor, and workforce processes to identify risk, control, compliance, and operational improvement opportunities.
Document current-state processes, controls, decision points, and stakeholder interactions.
Conduct root-cause analysis of recurring process failures, defects, escalations, and operational issues.
Partner with Risk, Controls, Legal, Compliance, and business stakeholders to strengthen process integrity and control effectiveness.
Develop recommendations balancing experience, efficiency, compliance, and risk management.
Lead discovery to understand stakeholder needs, pain points, and improvement opportunities.
Facilitate workshops and design sessions to define future-state experiences and operating models.
Create journey maps, service blueprints, process maps, workflow diagrams, and business requirements.
Identify opportunities to simplify processes, remove friction, automate manual activities, and improve stakeholder satisfaction.
Support modernization initiatives that improve the candidate, hiring manager, employee, recruiter, and contingent worker experience.
Establish baseline metrics for strategic initiatives and transformation efforts.
Define success measures, key performance indicators, and benefit-tracking methodologies.
Monitor and analyze post-implementation results to evaluate realized business value.
Develop executive reporting, dashboards, and scorecards demonstrating outcomes and return on investment.
Identify opportunities to enhance adoption, improve performance, and increase realization of intended benefits.
Elicit, document, and manage business requirements and user stories.
Translate business needs into actionable recommendations and implementation plans.
Assess impacts across people, process, technology, controls, and governance.
Facilitate stakeholder alignment and support effective decision-making.
Coordinate testing, validation, and business readiness activities to ensure solutions meet intended objectives.
Conduct research; collect and interpret business requirements; and participate in developing and reviewing processes, procedures, workflow analytics, and reporting.
Analyze information technology requirements in business processes, as applicable, and help identify requirements needed to carry out and improve processes.
Translate business needs, processes, and procedures into a workable system, and communicate specific software requirements to applicable stakeholders as needed.
Under supervision, develop and maintain policy and procedure documentation and, as applicable, IT application documents, system specifications, and test plans according to existing standards and methodologies.
Work with business and technology staff to deliver project results, implement risk analysis, and meet required deliverables.
Support development, analysis, and distribution of relevant reporting.
Apply customer-focused practices and manage risks in accordance with PNC's Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plan
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year, depending on career level and years of service