Business Operations & Workforce Management Analyst, Styling

Stitch Fix

6d•$63,000 - $105,000•Remote

About The Position

The Business Operations & Workforce Management Analyst supports Stitch Fix’s Styling team in delivering personalized client experiences while balancing Stylist capacity, operational efficiency, and business needs. The role develops workforce plans, analyzes operational performance, and partners with Styling leadership and Finance to improve productivity, support client experience, and align workforce strategies with business goals. The position includes workforce capacity planning for synchronous and asynchronous communication channels, integrating operational plans into company-wide financial cycles, leading projects to improve Stylist efficiency and client satisfaction, and building dashboards and analyses with SQL and business intelligence tools. The analyst also uses AI tools to improve efficiency and outcomes and works in a fast-paced, remote environment.

Requirements

5–7+ years of experience in workforce management, capacity planning, or financial/operational strategy; contact center or client-facing operations experience is a plus.
Deep expertise with workforce management tools such as Playvox, Aspect, NICE, or similar, and confidence managing staffing without a workforce platform.
Advanced data skills in SQL and business intelligence tools.
Exceptional communication skills, including the ability to simplify complex concepts for senior audiences and make trusted, data-driven recommendations.
Experience leading cross-functional initiatives with proven results and the ability to inspire and support others.
Experience using AI tools for analysis and for simplifying and automating tasks.
Proactive problem-solving ability and capacity to thrive in a fast-paced, remote environment while delivering measurable impact.
Commitment to balancing people, process, and technology to create an exceptional client and Stylist experience.
Ability to sit for extended periods, use a computer or other office equipment, and communicate effectively verbally and in writing.

Nice To Haves

Workforce Management System administration experience.
Experience interfacing with payroll and time-tracking systems.
Lean Six Sigma Certification.

Responsibilities

Develop and maintain workforce capacity models that match Stylist capacity to client demand, especially as the company scales synchronous and asynchronous communication channels.
Proactively identify and resolve productivity roadblocks based on capacity planning.
Integrate operational plans into company-wide financial cycles and provide real-time visibility into Stylist capacity, productivity, and client experience.
Lead high-impact projects, including optimizing work output and designing KPIs and performance measures to improve Stylist efficiency and client satisfaction.
Partner with Finance and leadership to align workforce strategies with company goals while balancing quality, cost efficiency, and team well-being.
Build actionable dashboards and analyses using SQL and business intelligence tools such as Looker and Metabase to support agile decisions by Styling leaders.
Use AI tools such as ChatGPT and Copilot to improve efficiency and outcomes.
Work with core tools and systems relevant to the role and learn and apply new technologies.