Business Analyst--Workforce Strategies

PNC•Downers Grove, IL

3d•$40,000 - $75,625•Onsite

About The Position

PNC is seeking a Business Analyst for its Talent Acquisition and Outreach organization, on the Enablement and Experience Team. The role supports Workforce Strategies initiatives by ensuring they are aligned with stakeholder needs, designed with integrity, and capable of delivering measurable business value. It connects employment integrity, journey redesign, and benefits realization to help turn ideas into sustainable outcomes that improve experience, reduce risk, and support organizational performance. The position evaluates recruiting, onboarding, contingent labor, and workforce processes; uncovers root causes of operational issues; and develops recommendations that balance experience, efficiency, compliance, and risk. It leads discovery and design activities, creates process and journey artifacts, and supports modernization efforts. The Business Analyst also establishes metrics and success measures, tracks results and business value, prepares reporting, elicits and manages requirements, assesses impacts, facilitates stakeholder alignment, and coordinates testing and readiness activities. The role is based in Pittsburgh, Pennsylvania; Cleveland, Ohio; Downers Grove, Illinois; or Birmingham, Alabama. PNC describes itself as an in-office company. The position works under supervision and may collaborate with business and technology staff to deliver project results, implement risk analysis, and meet required deliverables. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

Bachelor's degree; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Roles at this level typically require less than one year of professional experience and/or successful completion of a formal development program.
Demonstrate appropriate knowledge, skills, and abilities for the role.
Skills and competencies include addressing customer needs, analytical thinking, business assessment, business data analysis, effective communications, information capture, data/process/event/object modeling, process management, project management, requirements analysis, software product business knowledge, and workflow analysis.
No required certifications.
No required licenses.
No required or preferred language assessments.

Nice To Haves

Preferred skills include business needs analysis, business processes, data analytics, decision-making, management reporting, prioritization, and the Waterfall Model.

Responsibilities

Evaluate recruiting, onboarding, contingent labor, and workforce processes to identify risk, control, compliance, and operational improvement opportunities.
Document current-state processes, controls, decision points, and stakeholder interactions.
Conduct root-cause analysis on recurring process failures, defects, escalations, and operational issues.
Partner with Risk, Controls, Legal, Compliance, and business stakeholders to strengthen process integrity and control effectiveness.
Develop recommendations that balance experience, efficiency, compliance, and risk management.
Lead discovery efforts to understand stakeholder needs, pain points, and improvement opportunities.
Facilitate workshops and design sessions to define future-state experiences and operating models.
Create journey maps, service blueprints, process maps, workflow diagrams, and business requirements.
Identify opportunities to simplify processes, remove friction, automate manual activities, and improve stakeholder satisfaction.
Support modernization initiatives that improve the candidate, hiring manager, employee, recruiter, and contingent worker experience.
Establish baseline metrics for strategic initiatives and transformation efforts.
Define success measures, key performance indicators, and benefit-tracking methodologies.
Monitor and analyze post-implementation results to evaluate realized business value.
Develop executive reporting, dashboards, and scorecards that demonstrate outcomes and return on investment.
Identify opportunities to enhance adoption, improve performance, and increase realization of intended benefits.
Elicit, document, and manage business requirements and user stories.
Translate business needs into actionable recommendations and implementation plans.
Assess impacts across people, process, technology, controls, and governance.
Facilitate stakeholder alignment and support effective decision-making.
Coordinate testing, validation, and business readiness activities to ensure solutions meet intended objectives.
Conduct research; collect and interpret business requirements; and participate in developing and reviewing processes, procedures, workflow analytics, and reporting.
Assist in identifying business requirements needed to carry out and improve applicable processes, and translate business needs, processes, and procedures into workable systems.
Under supervision, develop and maintain applicable policy and procedure documentation and, where applicable, IT application documents, system specifications, and test plans according to existing standards and methodologies.
Work with business and technology staff to deliver project results, implement risk analysis, and meet required deliverables.
Support the development, analysis, and distribution of relevant reporting.
Focus on customer needs and satisfaction when making business decisions and developing customer solutions.
Assess and manage risks associated with business objectives and activities in accordance with PNC's Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension plan.
Stock purchase plan.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select programs that are fully paid.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
9 occasional absence days each year, unless otherwise required by law, depending on eligibility.
15 to 25 vacation days each year, depending on career level and years of service, subject to eligibility.