Business Analyst - Claims
About The Position
The Claims Business Analyst serves as a liaison between business customers and IT or vendor development teams, translating business needs into technology and process-based solutions. The role identifies and analyzes business needs, gathers requirements, defines scope and objectives, and administers Claims Department applications while providing user support. It is a hybrid position reporting to the New Hartford, New York location and may be filled as a Business Analyst II or Business Analyst III, depending on qualifications. The analyst partners with business teams to identify potential enhancements and recommend solutions or improvements, documents and validates requirements, and supports projects using Agile, Waterfall, Kanban, and other methodologies. The position also contributes to product planning, testing, process improvement, project coordination, teammate training, and timely resolution or escalation of issues.
Requirements
- Bachelor's degree preferred, or equivalent business or business analyst experience.
- Experience with Guidewire ClaimCenter.
- Familiarity with automated Commercial Lines and/or Personal Lines systems desired.
- Six or more years of Business Analyst experience preferred.
- Full-time salaried, exempt position; not eligible for overtime.
Nice To Haves
- Bachelor's degree.
- Familiarity with automated Commercial Lines and/or Personal Lines systems.
- SAFe® Product Owner (PO/PM) certification.
- Six or more years of Business Analyst experience.
Responsibilities
- Build trusting relationships with business customer teams to understand business needs and potential enhancements.
- Recommend solutions or process improvements using new solutions or existing technology and systems.
- Elicit requirements for complex projects and maintenance requests through interviews, workshops, business process reviews, and workflows.
- Document business and functional requirements, translating high-level needs into actionable requirements for technical teams.
- Represent requirements using tools such as process flows, diagrams, mockups, and screenshots.
- Lead or participate in requirements reviews, obtain stakeholder approvals, and maintain current documentation of decisions, procedures, workflows, and system integrations.
- Work across Agile, Waterfall, Kanban, and other project methodologies; create and prioritize backlogs, write user stories, define acceptance criteria, and move stories through work stages.
- Work with Product Management to establish vision, themes, features, and epics aligned with Claims organization goals.
- Develop testing strategies, acceptance tests, and use cases; perform User Acceptance Testing when needed.
- Document and analyze business processes and system integrations to identify improvement opportunities.
- Define and document ticket or project objectives for Wrike when needed.
- Assist, train, and mentor teammates while supporting collaboration and knowledge sharing.
- Plan and manage complex or high-visibility project activities, tasks, resources, and timelines; identify risks and constraints, plan mitigations, and report progress and issues.
- Attend or facilitate project status meetings as needed.
- Resolve or escalate issues promptly to meet effective or statutory due dates.
- Identify improvement opportunities and make constructive suggestions in accordance with change management procedures.
- Participate in developing and designing new products and document required system changes.
- Support ServiceNow/Help Desk requirements items.
- Accurately enter and track estimated and actual work time in workflow systems such as Wrike and Team Track.
- Perform other assigned duties and comply with corporate policies and procedures.
Benefits
- Medical and prescription drug benefits
- Dental benefit
- Vision benefit
- Life insurance and disability benefits
- 401(k) plan with company financial contribution and discretionary profit-sharing contribution
- Profit sharing
- Health Savings Account (HSA)
- Flexible Spending Accounts
- Tuition assistance, training, and professional designations
- Company-paid family leave
- Adoption/surrogacy assistance
- Voluntary group accident, hospital indemnity, critical illness, legal, identity theft protection, and pet insurance benefits
- Student loan refinancing services
- Care.com membership with backup care and senior solutions
- Business travel accident insurance
- Matching gifts program
- Paid volunteer day
- Employee referral award program
- Wellness programs
- Personal insurance discount
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
