Business Analyst III - Claims

Utica National Insurance Group•New Hartford, NY

2d•$82,000 - $120,000•Hybrid

About The Position

The Business Analyst III acts as a liaison between business customers and IT/vendor development teams to identify and analyze business needs, gather requirements, and define scope and objectives for technology- and process-based solutions. The role is also accountable for ongoing administration of Claims Department applications and user support. The analyst partners with business teams to recommend process improvements and technology solutions, elicit and document requirements, support project and product planning, and ensure requirements are reviewed and approved. The role works across Agile, Waterfall, Kanban, and other methodologies; creates and prioritizes backlogs and user stories; defines acceptance criteria; develops testing strategies; and performs User Acceptance Testing when needed. It also includes documenting processes and system integrations, supporting project activities, mentoring teammates, resolving or escalating issues, and supporting ServiceNow/Help Desk requirements. This is a hybrid, full-time salaried, exempt position reporting to the New Hartford, New York location. The salary range is $82,000–$120,000.

Requirements

Bachelor's degree preferred, or equivalent business or business analyst experience.
Experience with Guidewire ClaimCenter.
At least 6 years of experience in a Business Analyst role preferred.

Nice To Haves

Familiarity with automated Commercial Lines and/or Personal Lines systems.
SAFe® Product Owner (PO/PM) certification.

Responsibilities

Build trusting relationships with business customer teams to understand business needs and potential enhancements.
Recommend solutions and business-process improvements using new solutions or alternative uses of existing technology and systems.
Elicit requirements for high-complexity projects and maintenance requests using interviews, workshops, process reviews, workflows, and other techniques.
Document business and functional requirements to established standards, translating high-level requirements into actionable detail and using process flows, diagrams, mockups, or screenshots when appropriate.
Lead or participate in requirement reviews, obtain stakeholder approvals, and maintain current documentation of decisions, procedures, workflows, and system integrations.
Work across Agile, Waterfall, Kanban, and other methodologies; create and prioritize backlogs, write user stories, define acceptance criteria, and help move stories through completion.
Work with Product Management to establish vision, themes, features, and epics that support Claims organization goals.
Develop testing strategies, build acceptance tests and use cases, and perform User Acceptance Testing when needed.
Document and analyze business processes and system integrations to identify improvement opportunities.
Define and document ticket or project objectives for Wrike when necessary.
Provide assistance, training, and mentoring to teammates while supporting collaboration and knowledge sharing.
Plan and manage high-complexity or high-visibility project activities, including tasks, resources, and timelines; identify risks and constraints, plan mitigations, and report progress and issues.
Attend or facilitate project status meetings as needed and escalate assignment risks and constraints in a timely manner.
Resolve or escalate issues in a timely fashion to meet applicable effective or statutory due dates.
Identify opportunities for improvement and make constructive suggestions in accordance with change management procedures.
Participate in development and design of new products and document resulting system changes.
Support ServiceNow and Help Desk requirements items.
Accurately enter and track estimated and actual work time in workflow systems such as Wrike and Team Track.
Perform other duties as assigned and comply with corporate policies and procedures.

Benefits

Medical and prescription drug benefits
Dental benefit
Vision benefit
Life insurance and disability benefits
401(k) Profit Sharing and Investment Plan, including annual company financial and discretionary profit-sharing contributions
Health Savings Account
Flexible Spending Accounts
Tuition assistance, training, and professional designations
Company-paid family leave
Adoption/surrogacy assistance
Voluntary group accident, hospital indemnity, critical illness, legal, identity theft protection, and pet insurance benefits
Student loan refinancing services
Care.com membership with backup care and senior solutions
Business travel accident insurance
Matching Gifts program
Paid volunteer day
Employee referral award program
Wellness programs
Personal insurance discount