Business Analyst

TEKsystems•Dublin, OH

3d•$45 - $50•Hybrid

About The Position

The Business Analyst will join the project delivery team of a property and casualty insurance organization and insurtech serving small-business markets. The role is a liaison between insurance business units and technology teams, translating business needs into actionable requirements that support system design, configuration, development, testing, and implementation. The analyst will work with stakeholders across underwriting, claims, policy administration, distribution, product, technology, and executive leadership to understand needs, evaluate processes, define requirements, and ensure solutions support business objectives. The position works closely with Project Managers and Development Managers throughout the project lifecycle and maintains alignment with Business Unit leadership. The successful candidate will use analytical judgment to clarify ambiguous requests, identify underlying business needs, and help stakeholders understand technical constraints, dependencies, and solution options. The position is based in Dublin, Ohio, and is hybrid. It is a contract-to-hire role, initially described as a 3–6 month contract. The stated pay range is $45.00–$50.00 per hour.

Requirements

Bachelor's degree in Business Administration, Information Systems, Insurance/Risk Management, or a related field, or an equivalent combination of education and professional experience.
35 years of Business Analyst experience with direct experience supporting Commercial Property & Casualty insurance products, operations, or technology.
Working knowledge of P&C insurance functions and systems, including one or more of policy administration, underwriting, rating, claims, billing, product, or distribution.
Demonstrated experience facilitating requirements-gathering sessions and workshops involving cross-functional business and technical stakeholders.
Strong technical and business writing skills, including experience with business requirements documents, functional specifications, user stories, acceptance criteria, process flows, and workflow documentation.
Working knowledge of the Software Development Lifecycle (SDLC) and Agile/Scrum methodologies.
Ability to understand technical concepts and communicate business requirements effectively to developers, engineers, and other technology resources.
Familiarity with data analysis, SQL, reporting tools, or similar methods for investigating data issues and validating requirements.
Strong analytical, problem-solving, and critical-thinking skills.
Excellent verbal and written communication skills for technical and non-technical audiences.
Ability to manage competing priorities, work across multiple initiatives, and collaborate with Project Managers, Development Managers, executives, and Business Unit leaders.

Nice To Haves

Experience with P&C insurance core platforms such as Guidewire, Duck Creek, Insurity, Majesco, or similar systems.
Experience supporting insurance system implementations, upgrades, integrations, conversions, or migrations.
Familiarity with regulatory and compliance requirements affecting P&C insurance policy, underwriting, claims, billing, or related systems.
Experience using requirements-management and project-tracking tools such as Jira, Azure DevOps, or Confluence.
Business analysis certification such as CBAP, CCBA, or PMI-PBA.
Insurance industry designation such as CPCU, AINS, or similar credential.
Project driver who is easy to work with.

Responsibilities

Plan and facilitate requirements-gathering sessions, workshops, and stakeholder interviews with P&C business units.
Elicit, analyze, document, validate, and manage business, functional, and technical requirements for insurance systems, applications, and process-improvement initiatives.
Translate business requirements into documentation such as requirements documents, functional specifications, user stories, acceptance criteria, process flows, wireframes, data mappings, and use/test cases.
Analyze business processes and workflows to identify gaps, inefficiencies, risks, and opportunities for improvement.
Partner with Project Managers to define project scope, requirements, timelines, dependencies, deliverables, and potential risks.
Collaborate with Development Managers, developers, engineers, and QA resources throughout the SDLC to clarify requirements, assess solutions, and resolve requirement-related questions.
Participate in sprint planning, backlog refinement, design reviews, testing activities, and User Acceptance Testing.
Liaise between Business Unit leadership and technology teams to represent business priorities, operational requirements, and constraints accurately.
Develop and maintain business process documentation, workflow diagrams, requirements traceability matrices, system specifications, and other project documentation.
Define acceptance criteria and support test planning and execution to verify delivered functionality against documented business requirements.
Analyze data and system behavior to investigate issues, validate requirements, and support business decisions.
Manage requirement changes throughout the project lifecycle and communicate their impact to stakeholders.
Present requirements, recommendations, findings, project updates, and solution considerations to technical and non-technical audiences, including leadership.