Business Analyst

JLL • New York, NY

4d • Onsite

About The Position

As a Business Analyst at JLL, you'll serve as the operational backbone for a dynamic portfolio, orchestrating help desk management, system reporting, and cross-functional coordination that keeps business running smoothly. This role positions you as a key liaison between site engineering teams, senior leadership, and various stakeholders, where you'll manage escalations, run critical system reports, and support manager reviews that inform strategic decisions. We believe the most effective teams are built when everyone is empowered to thrive, and this position offers you the autonomy to problem-solve and develop innovative solutions while building strong relationships across the organization. You'll oversee the complete help desk lifecycle while managing essential portfolio operations, ensuring seamless service delivery and operational excellence.

Requirements

• Bachelor's degree required (Business Administration, Data Analytics, Information Systems, or related field preferred)
• 1-2 years of relevant experience in business analysis, help desk management, operations coordination, or related roles
• High-level proficiency with Microsoft Office Suite, particularly Excel, Word, and PowerPoint
• Strong organizational and coordination skills with the ability to manage multiple priorities and escalations simultaneously
• Excellent communication skills with the ability to effectively interact with engineering teams, managers, and senior stakeholders
• Demonstrated problem-solving abilities and attention to detail in fast-paced operational environments

Nice To Haves

• Experience with Computerized Maintenance Management Systems (CMMS) for tracking work orders and facility operations
• Proven ability to multitask effectively and manage competing priorities in a fast-paced environment
• Strong background in report generation, data visualization, and presenting findings to various stakeholder levels
• Advanced analytics skills with proficiency in data and statistical applications such as PowerPivot, Tableau, SAS, Access, Minitab, Sigma Excel, or SQL

Responsibilities

• Manage all aspects of help desk operations throughout the complete lifecycle, from ticket intake and prioritization to resolution and quality assurance
• Oversee portfolio-wide operational needs, maintaining visibility into performance metrics and ensuring alignment with client expectations and service level agreements
• Escalate complex issues to on-site engineering teams for resolution, coordinating communication between stakeholders and ensuring timely follow-through on critical matters
• Run system reports across various platforms to track performance data, identify trends, and provide actionable insights to leadership
• Support manager reviews by preparing comprehensive data analysis, performance summaries, and documentation that informs strategic planning
• Forecast and analyze performance data trends, monitoring Key Performance Indicators to identify opportunities for operational improvement
• Perform other duties as assigned to support evolving business needs and contribute to the overall success of the account

Benefits

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level