Business Analyst - Service Delivery

AIG Insurance • Jersey City, NJ

3d • $96,000 - $129,000 • Onsite

About The Position

The Business Analyst will support AIG General Insurance Claims Technology initiatives, particularly Global Fraud initiatives. The role serves as a conduit between business stakeholders and technical development teams, translating business needs into actionable technology requirements that advance Claims technologies, tools, and platforms. The analyst works with business units and development teams throughout the development lifecycle, helping define requirements, analyze processes, document solutions, and validate that technology meets user needs. The position is primarily in the office to support in-person collaboration.

Requirements

• Knowledge and experience with the insurance business.
• Ability to interact with business, operations, information technology, and multidisciplinary stakeholders and understand and articulate their processes and outcomes.
• Analytical and data-driven mindset, with the ability to identify innovative solutions and think outside the box.
• Excellent written and verbal communication skills, including writing emails, newsletters, PowerPoint presentations, executive updates, and task lists.
• Proficiency with flowchart and diagramming software, such as Microsoft Visio.
• Proven ability to ask effective questions of non-technical individuals to understand processes and identify where technology can make a difference.
• Bachelor’s degree and/or equivalent work experience.

Nice To Haves

• Experience with enterprise business process monitoring (BPM) technologies, such as Pega or equivalent.

Responsibilities

• Build a detailed understanding of the business to identify and address critical issues.
• Work with clients to determine business requirements and priorities, define key performance indicators, and support defining the Claims Technology North Star.
• Engage business and development teams to design and document data flows, mappings, and key business requirements.
• Provide project leadership, including facilitating requirements gathering and presenting findings to all levels of management.
• Analyze functional business processes and requirements and drive the development of user stories as part of an Agile Scrum Team.
• Participate in AIG initiatives involving process and requirements documentation and system analysis.
• Investigate and identify system bugs and resolve issues.
• Participate in review meetings with IT and internal and external business partners.
• Develop and execute test plans to confirm user requirements.
• Develop user guides, release notes, and training materials for end users.
• Understand stakeholder processes and outcomes, identify opportunities for improvement, and document Standard Operating Procedures.

Benefits

• The position is eligible for a bonus in accordance with the applicable incentive plan.
• A comprehensive benefits package focused on health, wellbeing, financial security, and professional development.

What This Job Offers

• Job Type: Full-time