Business Analyst, Service Logistics

Ciena•Remote-US-MD, MD

About The Position

Ciena is seeking an experienced, analytical, and results-oriented professional to drive transportation optimization, network design support, and cost-reduction initiatives across its global Service Logistics operations. The role focuses on improving the efficiency, cost-effectiveness, and performance of the global service logistics network, particularly international transportation, cross-border distribution, carrier and routing optimization, and logistics cost visibility. The successful candidate will evaluate how inventory and replacement equipment move among global distribution centers, forward stocking locations (FSLs), and customer sites, identifying ways to reduce transportation and operating costs while maintaining or improving service-level commitments. Working with Service Logistics, Service Parts Planning, Global Trade, Finance, and third-party logistics providers (3PLs), the Business Analyst will develop fact-based recommendations, strengthen logistics processes and analytical capabilities, and drive optimization initiatives from analysis through implementation. The role also supports broader Service Supply Chain cost-reduction programs and special projects, including RMA deflection, repair cost optimization, and operational process improvement.

Requirements

Bachelor's degree in Supply Chain Management, Logistics, Transportation, Business, Operations, Industrial Engineering, Analytics, or a related field.
At least 5 years of relevant professional experience in supply chain, transportation, logistics, distribution operations, network optimization, or related functions.
Strong working knowledge of international transportation and logistics, including cross-border distribution, freight movement, transportation service levels, carrier operations, and associated cost drivers.
Demonstrated experience analyzing transportation networks, logistics costs, operational performance, or distribution strategies to develop actionable business recommendations.
Strong analytical, quantitative, and problem-solving skills, with the ability to evaluate complex operational and financial tradeoffs.
Advanced proficiency with Microsoft Excel and experience with data visualization or business intelligence tools such as Power BI.
Experience working with large or fragmented data sets and reconciling information across multiple systems, suppliers, or operational processes.
Demonstrated ability to independently manage analytical workstreams, lead cross-functional initiatives, and drive projects from analysis through implementation.
Strong communication, organizational, and stakeholder management skills, including the ability to translate complex findings into clear recommendations for operational and leadership teams.

Nice To Haves

Experience in service parts logistics, aftermarket supply chains, advanced replacement, reverse logistics, or time-critical service delivery networks.
Familiarity with international trade and customs processes, Incoterms, IOR/EOR requirements, and cross-border shipping considerations.
Experience with 3PL operations, carrier rate structures, freight cost modeling, transportation management systems (TMS), or logistics procurement analysis.
Knowledge of FSL network optimization, inventory deployment strategies, transportation serviceability, and service-level cost tradeoffs.
Experience with SQL, Python, Java, or similar data analytics and automation tools.
Experience with Lean, Six Sigma, or other structured continuous-improvement methodologies.
Experience with cost-reduction business cases, savings measurement, forecasting, spend analysis, or operational performance modeling.

Responsibilities

Analyze and optimize domestic and international transportation flows across the global Service Supply Chain, including distribution center-to-FSL, FSL-to-customer, interfacility, and reverse-logistics movements.
Identify transportation cost-reduction opportunities through carrier and service-level selection, route optimization, shipment consolidation, distribution strategies, and improved use of existing logistics infrastructure.
Evaluate international transportation lanes, transit times, freight rates, shipping modes, and service capabilities to find cost-effective solutions that support customer delivery commitments.
Partner with Global Trade and logistics providers to assess cross-border shipping requirements, customs clearance, importer/exporter of record (IOR/EOR) arrangements, and related trade factors affecting transportation cost, feasibility, and execution.
Analyze transportation performance, routing exceptions, expedited shipments, and cost drivers; identify recurring inefficiencies and develop corrective actions.
Support global Service Logistics network design and optimization, evaluating transportation strategies, distribution alternatives, FSL configurations, and associated cost, service, and operational tradeoffs.
Develop transportation and logistics cost models to compare network design scenarios, including centralized versus distributed fulfillment, alternate stocking locations, carrier options, and service-level configurations.
Evaluate supplier rate structures, transportation pricing, accessorial charges, and other logistics cost components to identify savings and inform network decisions.
Translate network analysis into actionable recommendations, business cases, and implementation plans in partnership with internal stakeholders and logistics providers.
Help establish logistics spend visibility and Spend Cube capabilities to analyze freight, transportation, duty/VAT, and related expenses across carriers, lanes, regions, and service levels.
Develop and improve logistics cost forecasting, actual-cost tracking, performance reporting, and analytical models for financial planning, cost reduction, and operational decision-making.
Analyze large and fragmented data sets, reconcile information across supplier and internal systems, and identify opportunities to improve data accuracy, transparency, and usability.
Support development and documentation of Service Logistics processes and standards, including process mapping, routing and carrier standards, global trade-lane visibility, and operational playbooks.
Lead or support assigned Service Supply Chain cost-reduction initiatives by developing business cases, establishing baselines, coordinating cross-functional actions, and tracking implementation and realized savings.
Drive the RMA FastTrack program with Technical Support, Product Quality, Repair Operations, and other stakeholders to prevent avoidable returns and reduce unnecessary repair, transportation, and inventory expense.
Analyze repair reason codes, event codes, NFF, CNR, and related repair outcomes to identify systemic cost drivers, improve data integrity, and support corrective actions and process improvements.

Benefits

Comprehensive benefits package
Medical insurance
Dental insurance
Vision insurance
401(k) (USA) and DCPP (Canada) participation with company matching
Employee Stock Purchase Program (ESPP)
Employee Assistance Program (EAP)
Company-paid holidays
Paid sick leave
Vacation time
Paid Family Leave and other leaves of absence in accordance with applicable laws
Discretionary incentive bonus eligibility for non-Sales employees; Sales employees may be eligible for sales commission
Development opportunities and flexibility supporting employee growth and well-being