Business Analyst - Service Delivery

AIG • Jersey City, NJ

5d • $96,000 - $129,000 • Onsite

About The Position

The Business Analyst will join AIG General Insurance Claims Technology and support technology initiatives, specifically Global Fraud initiatives. The role serves as a conduit between business stakeholders and technical development teams, translating business needs into actionable technology requirements that advance Claims technologies, tools, and platforms. The analyst works with business units and development teams throughout the development lifecycle.

The position involves understanding the business in sufficient detail to identify critical issues; determining business requirements and priorities with clients; defining key performance indicators; and supporting the definition of the Claims Technology North Star. The analyst engages business and development teams to design and document data flows, mappings, and requirements, and provides project leadership by facilitating requirements gathering and presenting findings to management. As a member of an Agile Scrum Team, the analyst analyzes business processes and requirements and helps develop user stories.

Other work includes documenting processes, requirements, and systems analysis; investigating system bugs and resolving issues; participating in reviews with IT and internal and external business partners; developing and executing test plans; and preparing user guides, release notes, and end-user training materials. The role is primarily office-based, with in-person collaboration emphasized.

Requirements

• Knowledge of and experience with the insurance business.
• Ability to interact with business, operations, information technology, and multidisciplinary stakeholders.
• Analytical and data-driven mindset, with the ability to think creatively and identify innovative solutions.
• Experience with enterprise business process monitoring (BPM) technologies, such as Pega or equivalents.
• Excellent written and verbal communication skills, including writing emails, newsletters, PowerPoint presentations, executive updates, and task lists.
• Proficiency with flowchart and diagramming software, such as Microsoft Visio.
• Demonstrated ability to ask effective questions of non-technical individuals, understand their processes, and identify opportunities for technology to make a difference.
• Bachelor’s degree and/or equivalent work experience.

Responsibilities

• Build a detailed understanding of the business to identify and address critical issues.
• Work with clients to determine business requirements and priorities, define key performance indicators, and support the definition of the Claims Technology North Star.
• Engage business and development teams to design and document data flows, mappings, and key business requirements.
• Provide project leadership, including facilitating requirements gathering and presenting findings to all levels of management.
• Analyze functional business processes and requirements and drive development of user stories as a member of an Agile Scrum Team.
• Participate in AIG initiatives involving process and requirements documentation and system analysis.
• Investigate system bugs and resolve issues.
• Participate in review meetings with IT and internal and external business partners.
• Develop and execute test plans to confirm user requirements.
• Develop user guides, release notes, and training materials for end users.
• Interact with business, operations, IT, and multidisciplinary stakeholders to understand processes and outcomes, identify opportunities for improvement, and document Standard Operating Procedures.

Benefits

• Competitive benefits through AIG’s Total Rewards Program, focused on health, wellbeing, financial security, and professional development.
• Bonus eligibility in accordance with the terms of the applicable incentive plan.

What This Job Offers

• Job Type: Full-time