Business Analyst

Module X Solutions•Shreveport, LA

11d•Onsite

About The Position

The Business Analyst supports the successful adoption, optimization, and continuous improvement of Module X Solutions’ enterprise systems—primarily the ERP (Sage 100) and related operational tools. This role focuses on process mapping, documentation, training development, user support, and driving implementation progress across Operations, Supply Chain, Finance, Engineering, and Manufacturing. The Business Analyst acts as a connector between functional teams and the Applications Manager, helping translate business needs into clear processes, training materials, and actionable system improvements. This role requires an outgoing, organized, detail‑oriented individual who can work independently, proactively identify gaps, and support users without requiring constant supervision.

Requirements

1–3 years of experience in business analysis, process documentation, training development, or related operational support roles.
SharePoint experience required
Experience in a manufacturing, industrial, or operations‑driven environment preferred.
Experience supporting ERP systems or business applications is a plus.
Visio experience strongly preferred.
Experience developing training materials or SOPs preferred.

Nice To Haves

Experience in a manufacturing, industrial, or operations‑driven environment
Experience supporting ERP systems or business applications
Visio experience
Experience developing training materials or SOPs

Responsibilities

Develop clear, accurate process maps for operational workflows using SharePoint and Visio.
Document current‑state and future‑state processes to support ERP adoption and standardization.
Identify inefficiencies, gaps, and opportunities for improvement in collaboration with functional leaders.
Create training materials, job aids, SOPs, and reference guides for ERP modules and related systems.
Support user onboarding, including training sessions, walkthroughs, and reinforcement of best practices.
Assist users who misunderstand or inconsistently apply ERP processes, helping correct bad habits and improve adoption.
Provide day‑to‑day functional support for ERP usage questions, process clarification, and documentation needs.
Partner with the Applications Manager to drive ERP implementation progress, module rollout, and adoption.
Support testing, validation, and documentation of ERP changes or enhancements.
Help coordinate training, communication, and change management activities.
Assist with data cleanup, process alignment, and preparation for Sage certification training.
Work closely with Operations, Supply Chain, Finance, Engineering, Manufacturing, HR, and IT to understand workflows and gather requirements.
Translate functional needs into clear documentation, training materials, and process recommendations.
Support continuous improvement initiatives and help reinforce standardized processes across departments.
Manage tasks and priorities with minimal supervision.
Proactively identify areas where documentation, training, or process clarification is needed.
Maintain momentum on implementation tasks even when technical resources or leadership availability is limited.