Business Analyst

Alberta Municipalities•Edmonton, AB

11d

About The Position

Reporting to the Senior Director, Project Management, this role is responsible for helping to move forward large-scale projects from inception to completion. Your influence will extend across cross-departmental project teams, where your insights and analysis will be instrumental. Collaborating seamlessly with stakeholders, you will play a key role in supporting project delivery and driving initiatives to enhance our business analysis practices at Alberta Municipalities. Your main focus for the duration of this contract will be to assist with the transition our financial system from Sage 300 to Sage Intaact.

Requirements

A post-secondary degree or diploma in Business Administration, Business Technology, Computing Sciences or another relevant discipline.
Minimum of 5 years of business analysis, system administrator or business process improvement experience.
Experience with implementing software or performing system administrator functions.
Knowledge of the business analyst body of knowledge (BABOK) framework and standards.
A demonstrated ability to understand and articulate complex requirements.
Proven ability to design and implement new processes or workflows or redesign existing processes to add efficiency.
Excellent data and process modeling and architecture mapping skills.
Intermediate level of proficiency with the MicroSoft 365 product suite including Visio.
Experience working with Sage 300 and/or Sage Intacct and knowledge of finance and accounting practices.
Must be able to manage multiple high-priority projects in a fast-paced and changing environment. Demonstrated ability to meet deadlines and prioritize simultaneous requests.
Excellent analytical, problem-solving, and decision-making skills. Ability to identify root cause, collect details, establish facts, and work towards solutions.
Excellent understanding of how data is collected, analyzed, utilized, connected to other data, stored and secured.
Ability to understand business KPIs, goals and processes and system functionality, and architecture at a technical and business level to ensure operational goals are met throughout the projects.
Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, and distinguish user requests from the underlying true needs.
Ability to research and recommend process improvements, and new business and technical solutions.
Ability to analyze data and identify trends and opportunities for improvement.
Must have demonstrated ability to build and foster collaborative relationships with all levels within our organization and with interdisciplinary teams.
Strong understanding of incident and service management procedures and processes.
Excellent facilitation and consulting skills. Comfortable working with diverse groups of people with competing needs.
Effectively communicate at all levels of the organization, conveying technical and/or business concepts to diverse audiences, gaining stakeholder trust and buy-in.
Highly focused on customer satisfaction (internal and external to the organization).
Committed to excellence, innovation, and continuous improvement in the workplace.
A continuous learner who embraces ongoing improvement by proposing new and/or better ways of doing things and actively seeks to learn and adopt required technology.
Ability to identify when situations require assistance or escalation.
Demonstrates basic awareness of technology trends and the opportunities they create for themselves or their team.
Troubleshoots challenges that arise with using new technology without requiring detailed instruction and or training.

Nice To Haves

Business Analyst Certification (CBAP, ECBA or CCBA) is considered an asset.

Responsibilities

Lead the business analysis work on projects using current business analysis methodologies and best practices, including the major areas of: Planning and monitoring, Stakeholder management, Requirements management, Process/ system design and documentation, Solution verification and validation, Solution deployment.
Engage the business and vendors throughout the development lifecycle to ensure that all phases of each project are completed with a high degree of quality.
Provide innovative, strategic, and tactful resolutions to business process obstacles and technological challenges.
Apply industry best practices, methods, tools, approaches, and techniques to improve Alberta Municipalities business analysis, process management, and organizational change management capabilities.
Develop content for procurement processes, including Requests for Information (RFI), Requests for Proposals (RFP), and vendor evaluation and selection.
Understand how technology, business requirements and repeatable business processes using artificial intelligence or machine learning can be used to drive maximum business value based on Alberta Municipalities strategic direction.
Facilitate and manage business requirements elicitation, analysis, validation and documentation throughout the project lifecycle.
Translate business needs, business processes and requirements to enable the technical resources to develop or configure the technology solutions.
Create test and quality assurance plans, facilitate and manage the test cycles in all environments.
Assist with the deployment and managing defect resolution with the technical and business teams during testing and warranty periods. Responsible for drafting test scripts for business processes.
Identify and mitigate operational and technical risks within the business by making appropriate recommendations related to complex issues.
Develop documentation related to systems, applications, architecture, and processes.
Coordinate and conduct user training sessions; develop and/or update user documentation, training guides, manuals and materials for users.
Develop detailed process, data and workflow maps in support of business and technology initiatives.
Participate in the development and maintenance of self-help documentation to be used by and accessible to all staff.
Participate in technology planning, provisioning, installation, configuration, integration, customization, and operation of the organization’s systems, applications, and related infrastructure.
Maintain technical proficiency with standard productivity applications and maintain awareness of changes to products and how the changes impact business processes and user adoption.
Maintain strong technology and business acumen for technology services, products, applications, and emerging technologies through training, research, investigation, and peer forums.
Play a leading role in fostering the growth of the business analysis practice within the PMO department.