Business Analyst

Marsh McLennan • Schaumburg, IL

1d • Hybrid

About The Position

As a Business Analyst, you have a passion for scoping, understanding, and delivering information and processes that make people more productive in their roles. You will seek out problems and inefficiencies and offer thoughtful solutions while balancing security, scalability, culture, and administrative considerations. The Business Analyst works across the company internally on projects and tasks in a team environment, consulting departments and managers on how our people can work smarter and not harder by bringing intelligent, user-friendly, and more efficient solutions to meet business needs.

Requirements

• Proven success collaborating with onshore and offshore application development teams to manage and execute regional initiatives, overseeing project timelines, milestones, coordination, and communication to ensure successful completion and achievement of goals
• Experience acting as a liaison between IT and business stakeholders by assessing needs, documenting requirements, providing technical and business analysis, and utilizing project planning tools to keep all parties informed and improve system effectiveness
• Management and administration of a portfolio of employee and client-facing applications, handling upkeep, configuration, implementation, and maintenance; ensures applications meet regional compliance and data-sensitivity requirements, maintains application inventory, identifies compliance gaps, reviews weekly vulnerability reports and coordinates remediation with development teams before SLA expiration, and navigates change orders, technology onboarding, incident ticketing, and escalation processes.
• Proficiency in user resources (guides, FAQs), participating in Continuing Service Improvement activities, providing 2nd-tier support as the escalation point after IT Service Desk, and partnering with technical application managers, business owners, and stakeholders to document requirements, assist with vendor evaluations and onboarding, and communicate technical options and changes to improve system effectiveness.
• Skilled in modeling and applying change management best practices by engaging cross-functional teams, assessing stakeholder impacts, and recommending strategies to successfully implement change across projects and internal client interactions.

Nice To Haves

• BA/BS in Business, Engineering, Information Systems or related field
• 4+ years of experience in business process baselining, process improvement, or related field
• 3+ years of project management experience
• Service Now Administration experience
• Ability to work with agency, vendor or other personnel to understand and document processes
• Insurance agency industry experience
• Experience with designing, developing, testing and delivery of business solutions
• Experience translating technical and functional user requirements into business solutions
• Proficient in Microsoft Office Suite
• Functional Knowledge of Microsoft SharePoint and Microsoft Visio
• Experience with Conference Room Technology

Responsibilities

• Collaborating with onshore and offshore application development teams to manage and execute regional initiatives, overseeing project timelines, milestones, coordination, and communication to ensure successful completion and achievement of goals.
• Acting as a liaison between IT and business stakeholders by assessing needs, documenting requirements, providing technical and business analysis, and utilizing project planning tools to keep all parties informed and improve system effectiveness.
• Management and administration of a portfolio of employee and client-facing applications, handling upkeep, configuration, implementation, and maintenance.
• Ensuring applications meet regional compliance and data-sensitivity requirements, maintaining application inventory, identifying compliance gaps, reviewing weekly vulnerability reports and coordinating remediation with development teams before SLA expiration.
• Navigating change orders, technology onboarding, incident ticketing, and escalation processes.
• Providing user resources (guides, FAQs), participating in Continuing Service Improvement activities, and providing 2nd-tier support as the escalation point after IT Service Desk.
• Partnering with technical application managers, business owners, and stakeholders to document requirements, assist with vendor evaluations and onboarding, and communicate technical options and changes to improve system effectiveness.
• Modeling and applying change management best practices by engaging cross-functional teams, assessing stakeholder impacts, and recommending strategies to successfully implement change across projects and internal client interactions.

Benefits

• Medical, dental, vision, 401K benefits and more
• The flexibility to work at home or an office, based on your discretion and schedule
• Start with 20 days of paid time off
• A paid day off to volunteer and company-organized volunteer events
• Up to $1,000 per year in matching charitable donations
• Up to $750 per year in wellness rewards
• All the nitro cold brew coffee and sparkling water you can drink
• Health and welfare benefits
• Tuition assistance
• 401K savings and other retirement programs
• Employee assistance programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees