Business Analyst

University of Wisconsin Madison • Madison, WI

5d • Hybrid

About The Position

The Workday Enterprise Solutions Team (WEST) is responsible for the administration and optimization of Workday and related systems for Finance, Human Resources, and Research Administration across the Universities of Wisconsin System. This team focuses on continuous improvement, system maintenance, projects, release enhancements, support, and strategic integration of the Workday ERP and related systems. The Campus Partnership Business Analyst provides advanced embedded support to assigned units, acting as a liaison, leading process improvement projects, and supporting business needs. This role has a strong focus on data, reporting, and analytics, requiring complex data analysis, resolution of reporting challenges, and strategic guidance on reporting tools like Workday Reporting and Tableau. The Business Analyst collaborates across functions to design and implement sustainable solutions, builds strong relationships, understands business and enterprise application operations, and provides hands-on support for process improvements and problem-solving. The ideal candidate possesses strong analytical, technical, and communication skills, advanced critical thinking and problem-solving abilities, and experience working independently and collaboratively, with expertise in data analysis, reporting strategy, and ERP systems, as well as experience supporting organizational change or process improvement initiatives.

Requirements

• Demonstrated experience analyzing complex business processes, requirements gathering, and developing business solutions.
• Ability to perform complex data analysis.
• Experience working with ERP data (e.g., Workday), including understanding data models, relationships, and table structures.
• Demonstrated ability to troubleshoot reporting issues and ensure data accuracy and integrity across systems.
• Attention to detail with the ability to synthesize data and information into presentations and materials.
• Strong communication skills (written and verbal) to interact effectively with stakeholders at all levels.
• Knowledge of methods to analyze business needs and recommend relevant solutions including policy, process, or system improvements.

Nice To Haves

• 5+ years experience as a Business Analyst with progressively increasing responsibilities, or 3+ years experience supporting Workday as a Business Analyst.
• Proven experience leading process improvement projects or initiatives in higher education, government, or other complex organizations.
• Experience developing or supporting data visualization and reporting solutions (e.g., Workday Reporting, Tableau, or similar tools).
• Proven ability to recommend and implement reporting strategies or tools to support business decision-making.
• Advanced knowledge of business processes and enterprise system implementations (preferably Workday).
• Demonstrated ability to act as a strategic liaison between technical and business teams, advocating for unit needs.
• Strong project management skills, with the ability to guide initiatives from analysis through implementation.
• Experience mentoring or coaching junior analysts or team members.
• Ability to engage with senior stakeholders to influence decision-making and drive sustainable, cross-functional solutions.

Responsibilities

• Build and sustain strong relationships with business leaders, process owners, and end users in a matrixed environment to ensure alignment between unit needs and system capabilities.
• Develop a deep understanding of business processes, workflows, and challenges across assigned functional areas.
• Perform complex data analysis to identify trends, issues, and opportunities, and translate findings into actionable recommendations.
• Troubleshoot and resolve reporting issues, ensuring data accuracy, integrity, and consistency across systems and outputs.
• Provide strategic guidance on reporting solutions, including selecting and designing tools such as Workday reports, Tableau dashboards, or other platforms to best meet business needs.
• Translate complex business requirements into clear functional specifications for system configuration and development.
• Partner with WEST teams and vendors to design, implement, test, and deploy enhancements.
• Lead change management efforts, including impact assessment, communication strategies, and end-user training.
• Facilitate workshops, requirement-gathering sessions, and user acceptance testing (UAT) to ensure solutions meet business expectations.
• Monitor business process performance and adoption, proactively identifying and driving opportunities for improvement.
• Collaborate with cross-functional teams to deliver sustainable, campus-wide solutions.
• Performs testing, supports end users and follows WEST team standards.
• Makes recommendations in the selection of technology solutions to align with business strategies.
• Provides guidance to lower level staff in the design, development, and implementation of data reporting and business intelligence systems.
• Provides advanced procedural and technical guidance to unit staff regarding technology usage and management.
• Develops and assesses opportunities for new unit staff training opportunities.
• Serves as a subject matter expert to institutional and unit leadership on critical technology issues.
• Provides direction for the mapping of business processes using advanced process-mapping methodologies.
• Serves as a project lead for lower level IT staff providing guidance on specific project goals, outcomes, and technological components.
• Designs, develops, and implements complex data reporting and business intelligence systems.
• Performs complex data analyses and reporting.

Benefits

• generous paid time off
• competitively priced health/dental/vision/life insurance
• tax-advantaged savings accounts
• participation in the nationally recognized Wisconsin Retirement System (WRS) pension fund

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed