Business Analyst

Kyndryl • Phoenix, AZ

3d

About The Position

This role serves as a bridge between business stakeholders and technical delivery teams. The Business Analyst ensures business needs are understood, translated into actionable requirements, and carried through to successful implementation. The individual works with customers, subject matter experts, product teams, architects, and engineers to analyze business processes, define requirements, develop user stories and acceptance criteria, and maintain alignment between business objectives and delivered functionality.

The role participates throughout the delivery lifecycle, from discovery and requirements definition through backlog refinement, development, testing, and validation. It includes identifying gaps, dependencies, assumptions, and process-improvement opportunities while maintaining high-quality, traceable requirements and supporting documentation. The Business Analyst uses approved AI-assisted tools and modern analysis practices to improve the speed, consistency, and quality of requirements and solution delivery.

Kyndryl describes a welcoming and inclusive workplace and offers employee learning programs with access to industry certifications. Employees can also use the company-wide volunteering and giving platform to donate, fundraise, volunteer, and find nonprofit organizations. The posting notes that employees assigned to client, customer, or partner locations may need to show proof of COVID-19 vaccination in accordance with that location’s policies, with medical or religious accommodations available for eligible individuals.

Requirements

• 1–3 years of professional experience in business analysis, technology delivery, project coordination, product support, or a related role; relevant internships or comparable experience may be considered.
• Bachelor’s degree in Business, Information Systems, Computer Science, or a related field, or equivalent practical experience.
• Strong analytical and problem-solving skills, including the ability to break down complex or ambiguous business needs into clear, manageable requirements.
• Ability to develop clear requirements, user stories, acceptance criteria, process flows, and supporting documentation.
• Strong written and verbal communication skills and ability to work effectively with business and technical stakeholders.
• Highly organized, with the ability to track multiple requirements, decisions, dependencies, and action items simultaneously.
• Basic understanding of the software development lifecycle (SDLC) and Agile delivery practices.
• Comfort working with technical teams and developing an understanding of applications, integrations, data, and system behavior without needing to be a software developer.
• Ability to learn new business domains and technologies quickly, ask effective questions, and work through incomplete or ambiguous requirements.
• Comfort using modern productivity and AI-assisted tools for research, analysis, documentation, and requirements development.
• Self-motivated and collaborative, with willingness to own assigned work while seeking guidance when appropriate.

Nice To Haves

• Exposure to Azure DevOps, Jira, ServiceNow, Agile/Scrum, process mapping, APIs/integrations, SQL, cloud technologies, or enterprise applications.

Responsibilities

• Work with customers, subject matter experts, product teams, architects, and engineers to understand business needs.
• Analyze business processes and translate business needs into actionable requirements.
• Develop requirements, user stories, acceptance criteria, process flows, and supporting documentation.
• Maintain alignment between business objectives and delivered functionality throughout implementation.
• Participate in the delivery lifecycle, including discovery, requirements definition, backlog refinement, development, testing, and validation.
• Identify gaps, dependencies, assumptions, and opportunities for process improvement.
• Maintain high-quality, traceable requirements and supporting documentation.
• Use approved AI-assisted tools and modern analysis practices to improve requirements and solution delivery.
• Track requirements, decisions, dependencies, and action items across multiple workstreams.

Benefits

• Employee learning programs with access to certifications, including Microsoft, Google, Amazon, and Skillsoft.
• Company-wide volunteering and giving platform for donations, fundraisers, volunteering, and nonprofit discovery.
• Employee benefits described as offering choice and supporting employees and their families; specific benefits are not listed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level