Business Analyst

Porter Airlines Inc.•Toronto, ON

9d•Hybrid

About The Position

Porter Airlines is looking for a Business Analyst to join our Solutions Delivery team. In this position you will work collaboratively within the business, technology, and front-line teams to gather and document detailed requirements. You will be responsible for the analysis stages for projects you are assigned to. The Business Analyst reports directly to the Manager, Business Analysis and Business Relations. If you thrive in a fast-paced environment and are interested in the opportunity to develop technical and business requirements that help us achieve our goals of offering a seamless passenger experience we’d love to talk.

Requirements

Bachelor degree in a related discipline
Minimum 2-5 years professional experience working as a business analyst on technical implementation projects
Ability to multitask, attention to detail, ability to demonstrate initiative
Ability to cope with stress and resilience to work across a number of projects with a variety of team members and balance own workload

Nice To Haves

Previous consulting or client service delivery experience preferred
Travel or airline industry experience preferred
You are passionate about gathering requirements to ensure business needs are met
You are detail oriented and have strong documentation skills
You are able to ask the “right” questions and analyze business data to gather business requirements
You have strong verbal and written communication skills, and are able to convey solution requirements at both a business level and a technology implementation level
You are organized, analytical and possess a strong business acumen
You love solving problems and thrive under pressure
You are a team player who can work with researchers, designers, developers, QA analysts, project managers, front-line staff and business stakeholders
You have a strong understanding of the business analysis processes within an Agile environment
You have a proven track record of learning different industries and businesses
You go beyond what is asked and constantly challenge yourself

Responsibilities

Work with the Business Architect to develop overall business solutions.
Work broadly with the Business Architect, Business Owners, UX Researchers, PMs, BAs and Technology to break down the designed solutions into detailed business requirements.
Conduct workshops and interviews to gather requirements.
Develop iterative business rules, user stories, use cases and detailed requirement documents.
Develop Jira tickets.
Conduct process mapping.
Actively participate in the sprint refinement/estimation/review/retrospective
Work closely with the technology lead and dev team to answer requirements questions, gathering further requirements and helping to develop solutions when required.
Work with the Business Architect, Technology and Digital Managers, UX researcher, PMs and BAs to develop the conceptual design, business analysis processes and templates that fit within our existing agile process.
Work independently, but know when to raise issues or seek help from Managers and others.
Actively participates in Porter’s Safety Management System (SMS), including reporting hazards and incidents, and promotes the Company’s Safety Policy.