Business Analyst - Claims Client Experience

Aon Corporation•Chicago, IL

16h•Hybrid

About The Position

Aon Claims Client Experience is a product within Aon's global Claims Copilot platform, delivering digital claims experiences through Aon Meridian, Aon's unified client portal. The Business Analyst will help shape and deliver client-facing solutions that improve the claims experience by translating customer and business needs into actionable requirements, user stories, and scalable solutions. The role works closely with product, technology, design, and business teams and contributes to backlog management, process design, testing, stakeholder collaboration, adoption activities, and AI-enabled ways of working. This is a hybrid role requiring 2–3 days per week in a local Aon office in Chicago. The position offers an annual salary range of $97,300 to $155,700 for U.S. applicants, with actual pay varying based on factors including education, experience, skills, abilities, internal equity, market data, and geographic location. The role is eligible for an annual discretionary bonus under an Aon incentive plan.

Requirements

Knowledge, skills, and experience as a Business Analyst supporting enterprise software, digital products, or technology solutions.
Experience gathering, documenting, and managing business requirements throughout the product lifecycle.
Experience working within Agile methodologies and collaborating with multiple cross-functional teams.
Ability to perform business process analysis, systems analysis, and solution design.
Experience developing user stories, acceptance criteria, workflows, wireframes, and functional specifications.
Knowledge of APIs, system integration, data integration, and software development processes.
Experience supporting test planning, user acceptance testing, and quality control activities.
Strong collaboration management, communication, and facilitation skills.
Experience using Azure DevOps or similar work management tools.
Strong written communication and software documentation skills.
Bachelor’s degree or equivalent years of industry experience.

Nice To Haves

Experience within insurance, claims, financial services, or related industries.
Experience supporting customer-facing portals or digital product delivery.
Exposure to AI-enabled solutions, intelligent automation, or emerging technologies.
CBAP, CCBA, IIBA-AAC, or similar certification.
Bachelor's degree in Business, Information Systems, Computer Science, Engineering, or a related field, or equivalent experience.

Responsibilities

Gather, analyze, and document business requirements supporting product and customer experience objectives.
Translate requirements into user stories, acceptance criteria, process flows, and solution specifications for Agile delivery teams.
Collaborate with product managers, engineers, designers, and business partners to refine priorities and deliver high-quality solutions.
Create workflows, wireframes, and user journeys to improve usability and client experience.
Support system integration testing and user acceptance testing, ensuring solutions meet business needs and quality expectations.
Analyze data, business processes, and system interactions to identify opportunities for continuous improvement and operational efficiency.
Develop documentation, training materials, and adoption resources to support implementation and organizational change.