Business Analyst

State of Ohio • Columbus, OH

6d • Onsite

About The Position

Our mission is to promote positive, lifelong outcomes for Ohio youth through early intervention, quality education, and family support programs. At DCY, we offer our employees a rewarding work experience in public service helping Ohioans achieve a sustainable lifestyle that includes generous benefit options and a flexible work life balance making our agency a great place to work! To learn more about DCY, please visit our website at Department of Children and Youth | Ohio.gov.

DCY’s core hours of operation are Mon-Fri from 8:00am to 5:00pm, however, daily start/end times may vary based on operational need across DCY divisions. Employees may begin as early as 7:00am & as late as 9:00am, based on supervisory approval. This position performs work on-site daily at DCY’s office space. The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.

Requirements

• 24 mos. recent exp. (i.e., within past 5 years) in delivery of human services that included explaining & applying laws, policies & procedures mandated by Ohio Department of Job & Family Services that are pertinent to business work flows for which computer system is being designed & using human services legacy system such as Ohio Benefits, SACWIS, SETS, or CCIDS; 6 mos. trg. or 6 mos. exp. in operating personal computer & using office system software, that is Microsoft Office system software, that is Microsoft Word, Excel, Power Point, or like software package.
• Completion of undergraduate core coursework or 2 years exp. in social or behavioral science, pre-medicine, business administration, public administration, human services as defined in series purpose, or comparable field.
• For Ohio Benefits System positions, requires 24 mos. recent exp. (i.e., within past 5 years) in delivery of human services that included explaining & applying public assistance laws, policies & procedures mandated by Ohio Department of Job & Family Services & using Ohio Benefits; 6 mos. trg. or 6 mos. exp. in operating personal computer & using Microsoft Office system software, that is Microsoft Word, Excel, Power Point, or like software package.
• Must provide own transportation or in order to operate a state vehicle, you must have a valid driver’s license.

Nice To Haves

• Team-oriented professional

Responsibilities

• Conduct business and systems analysis to support IT projects and process automation.
• Analyze current business processes, identify gaps, and recommend compliant, technology driven improvements.
• Elicit, document, and validate business and system requirements in collaboration with program, IT, and vendor stakeholders.
• Define project scope and produce detailed documentation such as BRDs, functional specifications, and related artifacts.
• Maintain working knowledge of agency systems and relevant programs/policies (e.g., OCLQS, TAP, OB, OPR).
• Serve as liaison between program areas, IT teams, external partners, and contractors to ensure clear communication and alignment of expectations.
• Develop process models, workflows, and diagrams to support system design and stakeholder understanding.
• Review system design documentation for alignment with business needs, regulatory requirements, and state/federal policies.
• Support system implementation, including stakeholder coordination, end user support, and transition activities.
• Provide operational and technical support to internal teams, agency partners, and contractors.
• Develop and execute test plans, test cases, and user scenarios to validate system functionality.
• Perform system validation and quality assurance by comparing outputs to requirements and expected results.
• Assist with data conversion, migration, and integration activities.
• Interpret federal and state statutes, rules, and policies to ensure compliance in system design and functionality.
• Troubleshoot system issues by identifying, documenting, and tracking defects through resolution.
• Deliver help desk and user support services, addressing system related inquiries and resolving issues promptly.
• Support user acceptance testing (UAT) and coordinate stakeholder sign off.
• Maintain and update system documentation, including job aids and user guides.
• Track project tasks and maintain project related documentation.
• Participate in backlog refinement, prioritization, and sprint planning.
• Analyze system data and metrics to support decision making and continuous improvement.

Benefits

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation )

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree