Business Analyst

CRC Group•Charlotte, WV

9d•Onsite

About The Position

CRC Group is a leading, independent pure-play brokerage and underwriting specialty insurance distributor. Our culture puts people first, prioritizing long-term relationships, ethical decision-making, and continuous improvement. As a result of listening to our employees, CRC Group earned a Top Workplaces USA award three years in a row based solely on employee feedback and CRC Group is currently Great Place To Work Certified! If you want to work for a company where employees are valued and growth is encouraged, CRC Group could be the place. ESSENTIAL DUTIES AND RESPONSIBILITIES Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. Serve as a key liaison between the Technology Delivery team and LOBs. Collaborate with peer groups in Technology and LOBs to identify, document and communicate business needs and provide technology solutions. Work closely with business stakeholders to understand business processes and strategies. Establish project and work requests requirements using document, business process and workflow analysis. Ensure all stakeholders are involved in requirements gathering activities. Facilitate requirements elicitation sessions and walkthroughs with appropriate stakeholders to plan, elicit, capture, analyze and validate business, functional and technical requirements Perform current state analysis of existing business systems, applications and functions. Prepare user interface diagrams, business process and workflow diagrams in support of small work requests (enhancements) or large scale project implementations. Understand the long-term business objectives and suggest strategies to meet those objectives and introduce technical innovations, as needed. Develop and maintain effective working relationships with business process owners and other stakeholders to develop acceptance criteria and a plan to facilitate user acceptance testing of a solution that meets the business requirements. Assist/coordinate pre-planning activities (e.g. business case, project estimate, project risk assessment, stakeholder analysis, draft charter). Facilitate routine meetings with business stakeholders to provide updates on in-flight initiatives. Attend business unit management meetings, as needed. Become deeply immersed and knowledgeable about core business functions, processes and workflows associated with assigned business areas and projects. Observe and ensure strict adherence to all Technology and CRC Group policies and standards (e.g. Systems Development Life Cycle (SDLC), Change Management). Coach and mentor junior level Business Analysts.

Requirements

Bachelor degree or equivalent experience to include six years of information technology experience with significant experience in software development
Four years of experience as a business analyst or related role/experience, with experience in one or more of the following areas: Project Management, Business Process Management, Relationship Management, Business Operations, Quality Management
Experience planning, facilitating, eliciting, documenting and managing business, functional and technical requirements
Experience with traditional Waterfall SDLC and/or Agile/Lean methodologies
Ability to interact with management, business staff, Engineering and QA personnel in order to gather, compile and exchange information on work requests/project requirements and negotiate disputes effectively
Strong presentation, verbal and written skills
Ability to manage multiple concurrent projects, activities and tasks under time constraints
Ability to effectively interface with staff at all levels and resolve conflicts
Exceptional communication, teamwork and influencing skills that foster a collaborative and continuous-improvement environment
Excellent facilitation and organizational skills
Strong critical and analytical thinking and problem-solving skills
Demonstrated proficiency in basic computer applications, such as Microsoft Office software products
Understand core systems, applications and technical platforms

Nice To Haves

Experience in the insurance or financial services industry
Experience as a Product Owner and/or Scrum Master
An understanding of current trends in technology
Ability to read, analyze and interpret technical data
Project Management Institute (PMI) or International Institute of Business Analysis (IIBA) certification
Proficient in the use of Microsoft Visio

Responsibilities

Provide process, design and analysis support for developing solutions for interfacing business applications.
Drive requirements elicitation process for work efforts of all size and complexity.
Work in an indirect leadership capacity to influence collaboration, communication and outcomes of various initiatives.
Lead work on all phases of systems analysis up to the enterprise level of the organization's business processes and systems.
Provide project and portfolio management for smaller projects and business enhancements.
Serve as a key liaison between line of business (LOB) and the Technology Delivery team.
Collaborate with peer groups in Technology and LOBs to identify, document and communicate business needs and provide technology solutions.
Work closely with business stakeholders to understand business processes and strategies.
Establish project and work requests requirements using document, business process and workflow analysis.
Ensure all stakeholders are involved in requirements gathering activities.
Facilitate requirements elicitation sessions and walkthroughs with appropriate stakeholders to plan, elicit, capture, analyze and validate business, functional and technical requirements.
Perform current state analysis of existing business systems, applications and functions.
Prepare user interface diagrams, business process and workflow diagrams in support of small work requests (enhancements) or large scale project implementations.
Understand the long-term business objectives and suggest strategies to meet those objectives and introduce technical innovations, as needed.
Develop and maintain effective working relationships with business process owners and other stakeholders to develop acceptance criteria and a plan to facilitate user acceptance testing of a solution that meets the business requirements.
Assist/coordinate pre-planning activities (e.g. business case, project estimate, project risk assessment, stakeholder analysis, draft charter).
Facilitate routine meetings with business stakeholders to provide updates on in-flight initiatives.
Attend business unit management meetings, as needed.
Become deeply immersed and knowledgeable about core business functions, processes and workflows associated with assigned business areas and projects.
Observe and ensure strict adherence to all Technology and CRC Group policies and standards (e.g. Systems Development Life Cycle (SDLC), Change Management).
Coach and mentor junior level Business Analysts.