Business Analyst

Soft Tech Consulting•Suitland, MD

3d•Hybrid

About The Position

Soft Tech Consulting is seeking a highly motivated, innovative individual to fill the role of a Business Analyst. The candidate will provide analytical support and guidance for a government client. The designated candidate for this position will join a collaborative team environment, providing an external perspective on operations and necessary steps to maintain a successful project. They will use their professional experience to identify project needs and help the project to evolve as times and trends change. Business Analysts will coordinate with client and project leads and IT personnel to streamline processes and increase productivity. The Business Analyst will provide effective communication to all levels of staff for reporting system environment status. The place of performance for this contract is onsite in Suitland, MD.

Requirements

MUST BE A US CITIZEN
MUST HAVE AN ACTIVE TOP SECRET SECURITY CLEARANCE
COUNTERINTELLIGENCE POLYGRAPH MAY BE REQUIRED
Bachelor's Degree or higher in Information Technology/Cyber Security or similar field.
Minimum 2 years' experience.
MS Office (specifically PowerPoint, Excel, Word).
Basic business acumen.
Basic data analysis.
Great analytical, critical thinking and problem-solving abilities.
Superior presentation and negotiation skills.
Strong management and organizational skills.
Adaptable and capable of working in fast-paced environments.
Excellent written and verbal communication skills.
Must be able to work independently with little to no oversight.

Nice To Haves

Scrum Master training is a plus.
Basic SharePoint is a plus, nothing too heavy. Knowing simple design, uploading files and videos, linking sites to other sites, most things one could learn from an afternoon surfing YouTube.
MS Project (nice to have, but not a deal-breaker).
Familiar with Remedy IT Service Management System (nice to have, but not a deal-breaker).
Knowledge of SharePoint is a plus.

Responsibilities

Provide analytical support and guidance for a government client.
Provide an external perspective on operations and necessary steps to maintain a successful project.
Identify project needs and help the project to evolve as times and trends change.
Coordinate with client and project leads and IT personnel to streamline processes and increase productivity.
Provide effective communication to all levels of staff for reporting system environment status.
Communicate with client's leadership regarding requirements and act as a liaison between leadership and the team.
Define business systems, create outlines and workflow diagrams, and present plans for accomplishing tasks.
Collaborate with high-level client's leadership on project requirements and ensure the team works together to complete tasks.
Clearly communicate requirements with the team and ensure everyone understands the intent.
Coordinate efforts and tap into the proper talent on the team to ensure the project/task is completed on time.
Provide structure to the team, better integrate individual skills to projects and tasks, and provide incremental feedback to promote progress.
Supervise the Help Desk, take Help Desk statistics and convert them to useful information for reports to the field.
Track user data, MASS user account numbers and trends, and categories of support tickets.
Work with the development team to test functional components of the MASS system, track and test bug fixes, and report status in Teams meetings.
Manage future MASS Helpdesk SharePoint site, post videos, etc.
Be aware of MASS bug fixes and change request status.
Prepare Monthly Status Reports to the customer (include metrics pertaining to invoicing, schedule, technical progress, deliverable status, risk information related to the task, and up to date WBS).
Prepare Periodic Monthly Reviews for a wider client's audience.
Send system outage reports to the field (initial within two hours of outage and a final report within 24 hours of outage resolution).
Work with the Tech Writer to ensure timely submission of deliverables.
Collaborate with client's leadership on needs and priorities.
Collect and analyze helpdesk data, streamline operations.
Act as a liaison between the client and the Help Desk.
Record and analyze helpdesk ticket metrics, track call volume, etc.