Business Analyst

City of Philadelphia • Philadelphia, PA

15d • Onsite

About The Position

The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia. This Business Analyst role reports to the Enterprise & Governance PMO Operations Manager and is responsible for guiding the success of technology and services related to various business processes that align with the City’s technological strategic priorities and future-state agile, digital city experience. The role involves working with cross-functional technology teams and business process stakeholders to oversee technology-related business process initiatives from requirements through implementation, assessment, testing, and continuous enhancement. The Business Analyst will act as the 'voice of the customer,' focusing on the needs, expectations, understandings, and desires of OIT and business process stakeholders to improve processes and increase satisfaction. As a member of the Enterprise and Governance PMO, the Business Analyst is expected to uphold the organization’s mission and contribute positively to a collaborative, human-centered, innovative, accountable, transparent, and inclusive culture.

Requirements

• Completion of a bachelor’s degree program at an accredited college or university, which has included major course work in Computer Science or Information Systems OR An equivalent combination of education and experience
• Minimum seven (7) years’ work experience, preferably within IT, and five (5) years business analysis experience
• Extensive experience with relevant tools such as MS Excel, Project, PowerPoint, and Visio.
• Demonstrated ability to think strategically about the application of technology to solve business problems and develop user/business-driven technology strategies and plans.
• Ability to work with end users to understand and analyze business processes, define requirements, and assess technologies to determine fit for client needs; and with technical staff to translate those requirements into appropriate technical specifications.
• Exceptional communication skills, with the ability to communicate technical concepts and information to non-technical audiences in a compelling and empowering way.
• Deep commitment to developing and delivering modern, user-centered, and value-producing technology products, systems, and services in a collaborative way.
• Ability to build effective relationships and strong commitment to working collegially and collaboratively with constituents at all levels in a diverse and distributed environment.
• The successful candidate must be a city of Philadelphia resident within six months of hire.

Nice To Haves

• Experience in leading or managing projects is a plus.
• Experience implementing Organizational Change Management is a plus.
• Experience working in a large governmental environment preferred.

Responsibilities

• Advocate for the value of various business processes and encourage their use.
• Lead requirements gathering (including interviewing users, analyzing work processes and operations, establishing solution objectives, and evaluating systems functionality) to uncover insights about various business processes and opportunities to improve existing services and explore new ones.
• Work closely with development and support teams during business process related projects, including writing use cases and assisting in prioritization of features and functionality for systems.
• Contribute to the planning for new or enhanced IT services or service bundles based on partner input and knowledge of OIT policies and standards.
• Research, investigate, and promote the use of existing and emerging technologies to support or enhance IT operations and/or work.
• Perform initial testing of enhancements and provide feedback to developers as needed. Coordinate with subject matter experts on second level testing.
• Determine when to apply Project Management principles.
• Contribute to Project and Portfolio Management.
• Ask smart questions, take risks, and champion new ideas.
• Build and maintain collaborative and consultative relationships with customers and central OIT areas related to specific business processes being managed and serve as primary point of contact for IT coordination of services, communication, and planning around those business processes.
• Gain an in-depth understanding of OIT’s processes and requirements.
• Conduct regular reviews, priority-setting, and planning sessions with customers and other stakeholders. Serve as an advocate for those priorities, plans, and other technology needs within customer departments and OIT.
• Monitor, evaluate, and regularly report to Enterprise & Governance PMO leadership on business process-related IT projects, services, and support; the delivery of services according to service level agreements; and levels of client satisfaction.

Benefits

• Comprehensive health coverage for employees and their eligible dependents
• Wellness program offers eligibility into the discounted medical plan
• Paid vacation, sick leave, and holidays
• Generous retirement savings options
• Public Service Loan Forgiveness program eligibility
• Free SEPTA public transportation (SEPTA Key Advantage Program)
• Tuition discounts and scholarships with partner colleges and universities (10% to 40% savings)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level