Business Analyst

King County•Seattle, WA

1d•Hybrid

About The Position

The Department of Judicial Administration (DJA) is seeking a detail-oriented and collaborative Business Analyst to join their team. This role is ideal for an organized, customer-focused leader with strong analytical skills, adept at identifying bottlenecks, improving workflows, and optimizing system processes. The Business Analyst will partner with leadership, judicial officers, vendors, technology teams, and business staff to define and document business functions and processes, identifying how technology can enhance operations. This critical role involves evaluating business needs, designing efficient solutions, supporting system enhancements, and providing training across the department. DJA, also known as the Superior Court Clerk's Office, is a forward-thinking agency that utilizes technology to improve the effectiveness, efficiency, and reliability of services for the Court, litigants, and the public. Their mission is to deliver professional, socially just, high-quality Superior Court record services and justice system programs. DJA is recognized for service excellence, innovation, and efficiency, fostering a professional, friendly, diverse, and fun work environment.

Requirements

A bachelor’s degree in business or public administration or related field and a minimum of two (2) years of related business process analysis and improvement experience, including facilitation and/or leadership experience; OR any combination of education, experience and training that provides the required knowledge, skills, and abilities required to perform the work.
Skill and experience in extracting and analyzing data, solving complex analytical problems, and making recommendations based on data and other information.
Experience with process improvement, performance auditing, and quality assurance management concepts and tools.
Knowledge of project management techniques and methodologies.
Skill and experience facilitating small and large group meetings, process improvement workshops and/or discussion groups.
Skill in conducting research and analyzing policies, rules, specialized or technical work processes and systems.
Skill in analyzing information, resolving complex analytical challenges, and making data-driven recommendations.
Strong communication skills, including the ability to prepare clear, concise reports and deliver presentations to diverse audiences.
Skill in working with individuals from diverse backgrounds and maintaining collaborative relationships.
Proficiency with current office software, including word processing, spreadsheets, database, presentations, and email applications.
Ability to design and develop clear, accurate visual management aids and tools to support decision-making using Microsoft 365 applications.
Strong customer service skills and knowledge.
Must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.
Must maintain a home workspace with reliable internet access.

Nice To Haves

Intermediate to advanced skills in Microsoft Power BI or similar data analysis and visualization tools.
Advanced proficiency in Microsoft Excel, including pivot tables, formulas, data analytics.
Advanced knowledge of data integrity, data analysis, data design, and the development and maintenance of complex business and data management systems.
Advanced skills in analytical thinking, collaborative problem solving, statistical concepts and theories.

Responsibilities

Lead cross-functional teams and collaborate with subject matter experts to analyze business requirements and evaluate improvement options for a wide range of operational, procedural, and management challenges.
Serve as a consultant and trusted advisor to department leadership and project teams, providing expertise on complex technical and cross-functional processes.
Assess current business processes, workflows, and tools to design an optimized future-state model aligned with departmental needs.
Collaborate and facilitate discussions with business and technology teams, and departmental committees to identify bottlenecks, determine root causes, prioritize improvements, drive process optimization using established methodologies, and to evaluate potential system-wide impacts of configuration changes.
Leverage in-depth knowledge of DJA systems and applications to recommend system design enhancements that meet evolving business requirements.
Develop workflow diagrams, process maps, and other visual documentation to support process analysis and requirements development.
Contribute to the creation of clear and comprehensive acceptance criteria.
Analyze, test, and validate system interfaces, enhancements, and upgrades prior to implementation.
Monitor system performance and serve as both a business and technical resource in resolving issues escalated by less experienced staff.
Analyze organizational data to identify trends, gaps, and opportunities that inform business decisions and process improvements.
Conduct data mapping to support data conversion, migration, and integration initiatives.
Plan, design, and conduct assessment surveys to capture system and process requirements.
Develop comprehensive project plans and prepare proposals or recommendations outlining business needs, solution options, timelines, resource requirements, and anticipated impacts to support informed decision making by leadership and project stakeholders.
Maintain and update the requirements traceability matrix to track outstanding requirements across multiple projects.
Prepare and maintain system documentation, including training materials, user guides, and process documentation.
Participate in the ongoing maintenance and operational support of internal systems, ensuring alignment with best practices and opportunities for process streamlining.
Communicate and collaborate effectively with diverse audiences, including executive leadership, business and technical teams, judicial officers, vendors, agency partners, and the public.
Other duties as assigned.