Business Analyst

State of Ohio • Columbus, OH

1d • Onsite

About The Position

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting. Our mission is to promote positive, lifelong outcomes for Ohio youth through early intervention, quality education, and family support programs. At DCY, we offer our employees a rewarding work experience in public service helping Ohioans achieve a sustainable lifestyle that includes generous benefit options and a flexible work life balance making our agency a great place to work! To learn more about DCY, please visit our website at Department of Children and Youth | Ohio.gov.

Requirements

• 24 mos. recent exp. (i.e., within past 5 years) in delivery of human services that included explaining & applying laws, policies & procedures mandated by Ohio Department of Job & Family Services that are pertinent to business work flows for which computer system is being designed & using human services legacy system such as Ohio Benefits, SACWIS, SETS, or CCIDS
• 6 mos. trg. or 6 mos. exp. in operating personal computer & using office system software, that is Microsoft Office system software, that is Microsoft Word, Excel, Power Point, or like software package.
• Completion of undergraduate core coursework or 2 years exp. in social or behavioral science, pre-medicine, business administration, public administration, human services as defined in series purpose, or comparable field
• For Ohio Benefits System positions, requires 24 mos. recent exp. (i.e., within past 5 years) in delivery of human services that included explaining & applying public assistance laws, policies & procedures mandated by Ohio Department of Job & Family Services & using Ohio Benefits
• 6 mos. trg. or 6 mos. exp. in operating personal computer & using Microsoft Office system software, that is Microsoft Word, Excel, Power Point, or like software package.

Nice To Haves

• Must provide own transportation or in order to operate a state vehicle, you must have a valid driver’s license.

Responsibilities

• Conduct business and systems analysis to support IT projects and process automation.
• Analyze current business processes, identify gaps, and recommend compliant, technology driven improvements.
• Elicit, document, and validate business and system requirements in collaboration with program, IT, and vendor stakeholders.
• Define project scope and produce detailed documentation such as BRDs, functional specifications, and related artifacts.
• Maintain working knowledge of agency systems and relevant programs/policies (e.g., OCLQS, TAP, OB, OPR).
• Serve as liaison between program areas, IT teams, external partners, and contractors to ensure clear communication and alignment of expectations.
• Develop process models, workflows, and diagrams to support system design and stakeholder understanding.
• Review system design documentation for alignment with business needs, regulatory requirements, and state/federal policies.
• Support system implementation, including stakeholder coordination, end user support, and transition activities.
• Provide operational and technical support to internal teams, agency partners, and contractors.
• Develop and execute test plans, test cases, and user scenarios to validate system functionality.
• Perform system validation and quality assurance by comparing outputs to requirements and expected results.
• Assist with data conversion, migration, and integration activities.
• Interpret federal and state statutes, rules, and policies to ensure compliance in system design and functionality.
• Troubleshoot system issues by identifying, documenting, and tracking defects through resolution.
• Deliver help desk and user support services, addressing system related inquiries and resolving issues promptly.
• Support user acceptance testing (UAT) and coordinate stakeholder sign off.
• Maintain and update system documentation, including job aids and user guides.
• Track project tasks and maintain project related documentation.
• Participate in backlog refinement, prioritization, and sprint planning.
• Analyze system data and metrics to support decision making and continuous improvement.

Benefits

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation )

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 101-250 employees