Business Analyst

City of Philadelphia • Philadelphia, PA

1d

About The Position

The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia. OIT oversees all major information and communications technology initiatives for the City of Philadelphia. The Business Analyst is a key member of the Project Management Office (PMO). This role guides the success of technology-related business processes, ensuring alignment with the City’s strategic priorities and its vision for a future-state digital, service-oriented city. The Business Analyst serves as the voice of the customer, working closely with cross-functional teams, departmental partners, and technical staff to understand needs, gather requirements, analyze workflows, and support the design and implementation of improved digital services. This role supports both business process improvement and project governance functions within OIT. The ideal candidate is collaborative, analytical, detail-oriented, and committed to delivering modern, user-centered, and value-producing technology solutions within a large, diverse public-sector environment.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, or related field OR an equivalent combination of education and experience
• At least seven (7) years of professional experience, including five (5) years of business analysis
• Experience with tools such as MS Excel, Project, PowerPoint, and Visio
• Ability to translate business needs into clear technical requirements
• Strong strategic and analytical thinking with a user-centered mindset
• Excellent communication skills, including explaining technical concepts to non-technical audiences
• Ability to build trust and work collaboratively across a diverse environment
• Experience researching technologies and contributing to data-informed decisions
• Strong problem-solving, organization, and documentation skills
• Commitment to innovation, transparency, and inclusive service delivery

Nice To Haves

• Experience leading or managing projects is a plus
• Experience with Organizational Change Management is a plus
• Experience in government or large, complex environments is preferred

Responsibilities

• Lead requirements gathering through interviews, workflow analysis, and business process mapping
• Evaluate existing processes to identify opportunities for enhancement or modernization
• Develop use cases, feature requirements, and user stories to support system improvements
• Partner with technical teams to ensure alignment between business needs and technical implementation
• Support planning for new IT services and service bundles
• Research emerging technologies and assess their fit for City operations
• Conduct initial testing of enhancements; coordinate with SMEs for secondary validation
• Contribute to project and portfolio management activities
• Apply project management principles as needed
• Advocate for continuous improvement and new ideas rooted in user needs and organizational strategy
• Build collaborative relationships with departmental partners and central OIT teams
• Serve as the primary point of contact for assigned business process areas
• Conduct regular stakeholder reviews, planning meetings, and priority-setting sessions
• Advocate for stakeholder needs within OIT
• Monitor and report on project status, service delivery, and stakeholder satisfaction
• Ensure transparency, communication, and alignment across teams
• Support the PMO’s Project Health Check process, including data validation and performance analysis
• Review metrics such as schedule, scope, budget, and risk to identify trends or concerns
• Assist in building dashboards, scorecards, and reporting materials
• Prepare summaries for leadership and governance meetings
• Maintain PMO documentation in systems like SharePoint or Smartsheet
• Support contract coordination (staff augmentation, IT implementation, planning/architecture)
• Assist with RFI/RFP processes, including documentation, tracking, and evaluation support

Benefits

• 25% tuition discount program for City employees (and sometimes spouses and dependents as well) in partnership with area colleges and universities
• Comprehensive health coverage for employees and their eligible dependents
• Wellness program offers eligibility into the discounted medical plan
• Employees receive paid vacation, sick leave, and holidays
• Generous retirement savings options are available

What This Job Offers

• Job Type: Full-time
• Career Level: Senior