Business Analyst - Mastery

the Client•Springfield, MA

2d•Hybrid

About The Position

The Operations Project Management Office (OPMO) is seeking an experienced Business Consultant to support projects led or supported by the Operations organization. Reporting to the Director of Project Management, this highly visible role coordinates, plans, and develops business analysis and requirements documentation for a large-scale project and readiness initiatives to implement Salesforce across Operations. The role involves extensive collaboration and communication with business units within and outside Operations, including technology teams, suppliers, and procurement. Experience with Salesforce business and/or technical components is highly desirable. The position is a 12-month contract based in Springfield, Massachusetts, with hybrid flexibility. The pay rate is $64.28 per hour. Applicants must be authorized to work for any U.S. employer; visa sponsorship or transfer is unavailable.

Requirements

At least 5 years of related business analysis experience.
Experience leading business impact analysis.
Experience developing business process models, process outlines, procedures, and job aids.
Experience planning requirements management for medium- to large-scale projects.
Ability to lead business analysis across multiple parallel initiatives.
Ability to gather and document functional and non-functional requirements.
Clear and concise written and verbal communication skills.
Strong facilitation skills for requirements-gathering sessions.
Ability to collaborate with business and systems experts.
Ability to conduct peer reviews of work products; may provide oversight of overall work-product quality.
Applicants must be authorized to work for any employer in the United States; sponsorship or visa transfer is not available.

Nice To Haves

Experience with Salesforce business and/or technical components.
Ability to apply knowledge to handle all but the most complex problems independently.
Ability to anticipate change and direct or redirect efforts.
Ability to identify operational improvements while ensuring business value and outcomes.
Ability to work with guidance on more complex projects.

Responsibilities

Define business and/or systems scope and objectives based on user needs and applicable industry requirements.
Develop or modify procedures to solve complex problems while considering business or system limitations, operating time, and desired results.
Analyze business and user needs, document requirements, and translate them into business and/or system requirements.
Guide and advise less-experienced Business Analysts.
Perform business and systems analysis at a high technical level while considering the business implications of technology in current and future environments.
Drive escalation analysis and resolution for complex issues.
Communicate difficult decisions clearly, accurately, and promptly with internal and external colleagues.
Develop recommendations using critical thinking, analysis, and risk assessment.
Lead initiatives that support business strategy and process improvement.
Identify process and procedure gaps and recommend improvements.
Build a network of resources and business partners across the organization and vendor partners.
Facilitate and organize meetings with stakeholders and business partners.
Lead business impact analysis.
Develop business process models, process outlines, procedures, and job aids to prepare the business.
Plan requirements management for medium- to large-scale projects.
Lead business analysis across multiple parallel initiatives.
Gather and document functional and non-functional requirements.
Collaborate with business and systems experts and conduct peer reviews of work products.
May oversee the overall quality of work products.
Facilitate requirements-gathering sessions and influence requirements direction.