Business Analyst (Level II or Senior) - Sales and Account Management

External•Little Rock, AR

1d•Remote

About The Position

This is a multi-level position and will be filled as a Business Analyst II or Sr. Business Analyst. Candidates hired at the Senior level must demonstrate increased responsibility, autonomy, and strategic impact abilities. The Business Analyst II role supports Partner Management, Sales, and Account Management by performing business analysis, process improvement, and project leadership in support of strategic initiatives, partner reporting, and operational effectiveness. The analyst will work cross-functionally with Sales, Account Management, IT, Operations, and external partners to gather requirements, define solutions, and ensure successful project delivery. The Senior Business Analyst will coordinate day-to-day oversight and execution of large, complex initiatives, working closely with project teams and key stakeholders, provide guidance and support to project resources related to requirements development, testing activities, and implementation planning, facilitate cross-functional alignment by supporting project communications and helping ensure business expectations are clearly understood and addressed, and take a lead role in executing and coordinating testing activities for complex initiatives to ensure readiness for user acceptance testing and support the design and implementation of new or revised processes associated with higher-complexity initiatives.

Requirements

Strong working knowledge of insurance industry and/or business-related operations and processes
Strong knowledge of information gathering, planning, and organizing methods and principles
Excellent communication and interpersonal skills including the ability to address a wide range of audiences
Strong customer service skills
Intermediate skills in MS Office Word, Excel, Power Point, Visio, and Project
Ability to prioritize workflow and maintain attention to detail within time constraints
Ability to synthesize data from divergent sources and create a final product with a consistent voice, look, and feel
Ability to translate between technical and business language
Ability to work independently on multiple tasks in a fast-paced environment
Advanced knowledge of business analysis competencies
Advanced information gathering, planning, and organizational skills
Advanced proficiency in Microsoft Office tools
Demonstrated ability to scope, lead, and deliver large, complex initiatives
Proven ability to influence outcomes and guide cross-functional teams without direct authority
Strong problem-solving skills with the ability to formulate and evaluate solution options
Bachelor's degree in a related field or equivalent work experience
At least 2 years of business process analysis and improvement experience
Experience working in a team-oriented collaborative environment
Proven analytical and problem-solving experience
Ability to document scope of a small to medium project
Experience with process mapping and formal process documentation
Equivalent military experience
3+ years of progressively responsible experience in business analysis, operational improvement, data analysis, or reporting
Demonstrated success supporting or leading large, complex initiatives
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time

Nice To Haves

Experience supporting Sales, Account Management, or partner-facing teams
Insurance industry experience, including life, dental, or related products

Responsibilities

Works with Partner Management, Sales, Account Management, business stakeholders, and external partners to gather, analyze, document, and communicate business requirements based on current and future business needs
Establishes metrics to measure the efficiency and effectiveness of projects
Oversees testing of each delivered objective to ensure defects are resolved before user acceptance testing
Coordinates with project team members to obtain information related to functionality as it relates to objective development
Creates and provides functional requirement documents to, and reviews with, project team members to identify and resolve any issues
Contributes to business process improvement and policy analysis work for corporate strategic initiatives
Serves as the project lead for multiple medium and large complex projects
Gathers, analyzes, documents, and validates the needs of business stakeholders
Provides functional requirement documents including inputs, processing steps and outputs to meet users' needs to assist developers in successfully translating and achieving project goals
Creates training documents and maintains project files and updates
Facilitates training on new systems and/or process implementations
Performs other related duties and responsibilities as assigned
Coordinate day-to-day oversight and execution of large, complex initiatives, working closely with project teams and key stakeholders
Provide guidance and support to project resources related to requirements development, testing activities, and implementation planning
Facilitate cross-functional alignment by supporting project communications and helping ensure business expectations are clearly understood and addressed
Take a lead role in executing and coordinating testing activities for complex initiatives to ensure readiness for user acceptance testing
Support the design and implementation of new or revised processes associated with higher-complexity initiatives