Business Analyst (Level II or Senior) - Sales and Account Management - Remote

USAble Life•Little Rock, AR

7h•Remote

About The Position

This is a multi-level position that will be filled as a Business Analyst II or Sr. Business Analyst. The role supports Partner Management, Sales, and Account Management by performing business analysis, process improvement, and project leadership for strategic initiatives, partner reporting, and operational effectiveness. The analyst will collaborate cross-functionally with Sales, Account Management, IT, Operations, and external partners to gather requirements, define solutions, and ensure successful project delivery. Candidates hired at the Senior level must demonstrate increased responsibility, autonomy, and strategic impact abilities.

Requirements

Strong working knowledge of insurance industry and/or business-related operations and processes
Strong knowledge of information gathering, planning, and organizing methods and principles
Excellent communication and interpersonal skills including the ability to address a wide range of audiences
Strong customer service skills
Intermediate skills in MS Office Word, Excel, Power Point, Visio, and Project
Ability to prioritize workflow and maintain attention to detail within time constraints
Ability to synthesize data from divergent sources and create a final product with a consistent voice, look, and feel
Ability to translate between technical and business language
Ability to work independently on multiple tasks in a fast-paced environment
Advanced knowledge of business analysis competencies (for Senior Business Analyst)
Advanced information gathering, planning, and organizational skills (for Senior Business Analyst)
Advanced proficiency in Microsoft Office tools (for Senior Business Analyst)
Demonstrated ability to scope, lead, and deliver large, complex initiatives (for Senior Business Analyst)
Proven ability to influence outcomes and guide cross‑functional teams without direct authority (for Senior Business Analyst)
Strong problem‑solving skills with the ability to formulate and evaluate solution options (for Senior Business Analyst)
Bachelor's degree in a related field or equivalent work experience
At least 2 years of business process analysis and improvement experience
Experience working in a team-oriented collaborative environment
Proven analytical and problem-solving experience
Ability to document scope of a small to medium project
Experience with process mapping and formal process documentation
Or equivalent military experience
3+ years of progressively responsible experience in business analysis, operational improvement, data analysis, or reporting (for Senior Business Analyst)
Demonstrated success supporting or leading large, complex initiatives (for Senior Business Analyst)

Nice To Haves

Experience supporting Sales, Account Management, or partner‑facing teams
Insurance industry experience, including life, dental, or related products

Responsibilities

Works with Partner Management, Sales, Account Management, business stakeholders, and external partners to gather, analyze, document, and communicate business requirements based on current and future business needs
Establishes metrics to measure the efficiency and effectiveness of projects
Oversees testing of each delivered objective to ensure defects are resolved before user acceptance testing
Coordinates with project team members to obtain information related to functionality as it relates to objective development
Creates and provides functional requirement documents to, and reviews with, project team members to identify and resolve any issues
Contributes to business process improvement and policy analysis work for corporate strategic initiatives
Serves as the project lead for multiple medium and large complex projects
Gathers, analyzes, documents, and validates the needs of business stakeholders
Provides functional requirement documents including inputs, processing steps and outputs to meet users' needs to assist developers in successfully translating and achieving project goals
Creates training documents and maintains project files and updates
Facilitates training on new systems and/or process implementations
Performs other related duties and responsibilities as assigned
Coordinate day‑to‑day oversight and execution of large, complex initiatives, working closely with project teams and key stakeholders
Provide guidance and support to project resources related to requirements development, testing activities, and implementation planning
Facilitate cross‑functional alignment by supporting project communications and helping ensure business expectations are clearly understood and addressed
Take a lead role in executing and coordinating testing activities for complex initiatives to ensure readiness for user acceptance testing
Support the design and implementation of new or revised processes associated with higher‑complexity initiatives

Benefits

A culture that values employees and celebrates, empowers, and inspires a diverse workforce
Outstanding and affordable benefits package
PTO provided at date of hire
11 paid holidays
401(k) with up to 6% match; fully vested from day 1
Remote opportunities with company-provided equipment
Team-oriented, collaborative group of peers
Career advancement opportunities
Tuition Reimbursement
Employee Assistance Program
Inclusion Council and Employee Resource Groups
Recharge Days and Volunteer Time Off