Business Analyst - MiLEAP, MCSC, MDCR

Zenfreed•Lansing, MI

9h•Hybrid

About The Position

Zenfreed is seeking a Senior Business Analyst to support the Agency Services Application Development and Support team, which supports applications for the Michigan Department of Civil Rights (MDCR), Michigan Civil Service Commission (MCSC), and Michigan Lifelong Education Advancement and Potential (MiLEAP). The role supports application maintenance and larger projects, primarily focused on MiLEAP. The analyst manages work requests for operational support of web applications, gathers requirements for project initiatives, and acts as the liaison between technical teams and business partners. This senior position requires leadership, delegation, effective communication, strong requirements gathering, and the ability to lead stakeholder and technical meetings. The position is hybrid, with onsite work required from the first day on Mondays and Tuesdays. Candidates must be located within 90 miles of Lansing, Michigan at submission. The schedule is approximately Monday through Friday, 8:00 a.m. to 5:00 p.m., for 40 hours per week. Candidates must be authorized to work in the United States; sponsorship is unavailable. Employment requires a background check and drug screening.

Requirements

At least 5 years of exposure to complex IT web applications within the past 5 years.
At least 3 years of experience serving as a liaison between a development team and a project manager or business client on a software development project.
Experience as a business analyst supporting a software development project within the past 5 years.
Ability to lead meetings, conduct training and information sessions, communicate appropriately for different audiences, and prepare oral and written reports and presentations.
At least 1 year of experience with Azure DevOps.
Bachelor's degree.
Must be authorized to work in the United States; sponsorship is not available.
Must undergo a background check and drug screening.
Must be located within 90 miles of Lansing, Michigan at the time of submission.

Nice To Haves

At least 2 years of knowledge and understanding of the Software Development Lifecycle.
Experience with Microsoft SharePoint.
At least 6 months of project management skills and knowledge of project management and related methodologies.
Experience with the Salesforce Platform.

Responsibilities

Facilitate meetings with the technical team and business clients.
Gather requirements and project specifications by independently leading requirements sessions.
Manage project tasks, timelines, and communications between business product owners and development teams through the change management lifecycle.
Provide management with project status reports and resource demand projections.
Maintain a backlog of work items and track sprints and ticket progress in Azure DevOps.
Ensure the team follows department change management policies.
Maintain project documentation on the SharePoint site.
Work with vendors and other stakeholders.
Gather complex requirements for new applications and RFPs.