Business Analyst, Strategic Delivery

SimpliSafe • Boston, MA

4d • $107,900 - $143,800 • Hybrid

About The Position

SimpliSafe is a high-tech home security company dedicated to protecting homes and fostering career growth. They offer a collaborative, innovative, and ego-free culture where employees can find significant opportunities and make a substantial impact. The company is embracing a hybrid work model, expecting employees to be in the office two core days a week for collaboration, with flexibility for the remainder of the week. SimpliSafe is hiring to support its growth and mission to disrupt the home security space.

Requirements

• 3-5 years of experience as a business analyst, project coordinator / manager, product owner or related roles
• Utilization of AI tools to streamline process, build requirements documentation, and drive efficiencies
• Demonstrated ability to translate business needs into clear and detailed requirements.
• Strong analytical mindset with experience using data to drive decisions
• Proven ability to work across cross-functional teams and support delivery of complex initiatives
• Experience working in Agile environments (Jira or similar tools)
• Excellent communication, writing, and stakeholder management skills
• Bachelor's Degree

Nice To Haves

• A technical discipline (engineering or science) is a plus

Responsibilities

• Partner with Go-to-Market and Customer Experience business teams to capture and document business needs into clear, actionable requirements.
• Work with Operations and Growth Engineering teams to translate requirements into scoped, executable work.
• Drive the day-to-day management and refinement of JIRA projects and backlogs.
• Track progress against quarterly priorities.
• Act as a liaison between business and technical teams, ensuring requirements remain accurate through delivery.
• Analyze data and processes to identify efficiency opportunities.
• Maintain reporting that provides stakeholders clear visibility into progress and timelines.
• Elicit, document, and translate business needs into clear, detailed requirements (user stories, use cases, acceptance criteria) that align teams on scope and value.
• Partner closely with Engineering, Design, and Product to support informed decisions, providing analysis on customer impact, technical feasibility, cost, and speed to market.
• Support end-to-end delivery of initiatives, from concept through launch and iteration, ensuring requirements remain accurate and actionable at every stage.
• Maintain and refine backlogs, support sprint planning, and assist prioritization using Agile methodologies in JIRA.
• Validate that delivered features and enhancements meet documented requirements and acceptance criteria across internal tools and platforms.
• Act as a key liaison between technical teams and business stakeholders, translating needs into clear, actionable requirements and process documentation.
• Support alignment across cross-functional partners (Engineering, Design, Marketing, CX, Enablement) by surfacing tradeoffs, dependencies, and impacts.

Benefits

• A comprehensive total rewards package that supports your wellness and provides security for SimpliSafers and their families
• Free SimpliSafe system and professional monitoring for your home.
• Employee Resource Groups (ERGs) that bring people together, give opportunities to network, mentor and develop, and advocate for change.
• Participation in our annual bonus program
• Equity
• Full range of medical, retirement, and lifestyle benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level