Business Analyst (Salesforce)

Dealer Tire•Cleveland, OH

10d•$81,000 - $106,000•Onsite

About The Position

Dealer Tire is seeking a Business Analyst with Salesforce expertise to join their international distributor team. This role is responsible for functional business analysis, requirements definition, and validation for IT projects, with a particular focus on the Salesforce enterprise team. The Business Analyst will document, test, and communicate detailed business requirements, deliver system knowledge on new workflow processes, and ensure adherence to business analysis standards. Additionally, this role may involve Project Management functions, including creating timelines, executing activities, and driving project deadlines.

Requirements

Bachelor’s degree required.
Experience with Salesforce and other web technology.
Familiarity with Agile methodologies.
Minimum 3-5 years Salesforce business analysis experience.
Strong communication skills to multiple levels of the organization.
Microsoft Excel, Word, Project. Visio.
Facilitation and negotiation skills.
Ability to manage in a fast-paced environment.

Nice To Haves

Project Lead / Project Management experience preferred.
Jira / Atlassian / Confluence experience a plus.

Responsibilities

Developing breadth and depth of knowledge in Salesforce and other systems and processes within assigned functional areas, with a holistic view across broad processes and systems.
Recommending and developing business process improvements for assigned areas.
Analyzing the cross-functional impact of business and systems processes across organizations.
Working with users to identify and recommend desired process modifications and enhancements.
Documenting and modeling business processes and associated data, including both “as-is” current processes and “to-be” improved processes.
Delivering system knowledge on projects to new and existing users of new workflow processes and Information Technology systems and products.
Keeping customers informed of business analysis work progress.
Meeting regularly with customers and IT Management to discuss, prioritize, and report on application enhancements.
Maintaining and enforcing existing technology and documentation strategy.
Responding to incident requests within established Dealer Tire Service Level Agreements.
Engaging users in reporting issues, providing timely responses, engaging other IT resources as needed, documenting issue resolution, analyzing patterns and trends within requests, properly coding time spent, and closing user tickets according to agreed timeframes.
Working with appropriate IT resources to implement process and system improvements to reduce/eliminate root causes of incidents.
Providing system knowledge transfer to functional super users and help desk support.
Acting as a trusted advisor for internal customers, aligning business priorities that require IT resources.
Creating and maintaining system roadmaps for internal customers.
Developing project timelines, milestones, and deliverables for assigned projects within defined high-level parameters of cost, time, and scope.
Applying change management procedures on projects to control scope.
Communicating issues and resolution timelines to meet project dates, escalating to IT Management when appropriate.
Providing overall project status to project stakeholders and IT Management.
Conducting product demonstrations for current capabilities and coordinating overviews of potential future capabilities.
Leading associates and management users in recording and communicating business requirements and defining acceptance criteria.
Working with associates to develop user acceptance test objectives, test plans, and/or test scripts to verify and accept that business requirements have been met.
Executing system tests and user acceptance tests of system changes.
Planning and estimating business analysis work.
Facilitating and following standard operating procedures for the implementation of system changes.
Scheduling and coordinating ongoing and future development efforts.
Monitoring adherence to established business analysis standards and guidelines.
Meeting project quality, schedule, and cost commitments, under pressure.
Performing other duties as assigned.