Business Analyst, IT Demand Management

TECKpert•Tallahassee, FL

2d•$93,600 - $108,160•Onsite

About The Position

We are looking for a Business Analyst, IT Demand Management to support our client based in Tallahassee, FL. This role will serve as a liaison between the agency’s business offices and Information Technology to intake ideas, refine and document technology proposals in ServiceNow, and support governance activities throughout the proposal lifecycle. The ideal candidate will have strong experience in business process analysis, requirements documentation, business case development, and stakeholder facilitation, with hands-on proficiency in Microsoft Visio for process mapping and ServiceNow for portfolio and demand management. This role supports enterprise-wide demand intake, proposal categorization, and the preparation of executive-ready materials to inform funding decisions.

Requirements

Bachelor’s or Master’s degree in Business Administration, Communication, Information Systems, or another related field (or equivalent work experience)
Minimum of 3 years of business process analysis and requirements documentation experience, including independent facilitation with executives and subject matter experts
Proficiency in process mapping and modeling using Microsoft Visio
Experience facilitating the intake of ideas and converting them into documented demands or proposals within ServiceNow or a similar portfolio management tool
Proficiency in Microsoft Office Suite, particularly Excel, Word, PowerPoint, and Visio
Experience preparing business case materials, including TOI/TCO analysis, cost-benefit assessments, and risk summaries
Experience using Microsoft SharePoint and Microsoft Teams for collaboration and document management
Working knowledge of how business requirements translate into technical requirements
Strong facilitation and stakeholder management skills across business units, security, and technology teams
Excellent verbal and written communication skills

Nice To Haves

Familiarity with Microsoft Power BI for executive-level reporting and summaries
Certification in one or more of: CBAP, PMI-PBA, PMI-ACP, PMP, ITIL
Experience supporting cybersecurity risk assessments
Prior experience in a state government IT environment

Responsibilities

Coordinate stakeholder identification and conduct intake meetings with submitting business offices
Refine proposal descriptions to capture high-level objectives, business problem and need, in-scope and out-of-scope work, assumptions, constraints, and initial risks
Categorize and prioritize technology proposals by type, urgency, complexity, business impact, and strategic alignment using established scoring criteria
Research, understand, and document business and system processes and their inter-relationships using Microsoft Visio
Complete analyst-owned proposal detail fields in ServiceNow, including collaborators, business units, impacted applications, impact, and T-shirt size
Prepare business case materials and cost-benefit narratives, including ROI/TCO estimates, cost-savings estimates, and risk summaries
Conduct as-is and to-be analysis, identify and document existing processes, analyze gaps to the desired state, and design improved processes
Translate strategic and operational needs into actionable requirements for application, infrastructure, and development plans
Prepare executive-ready materials summarizing value, risk, alignment, and feasibility for presentation to agency leadership and review teams
Support completion of cybersecurity risk assessments when required
Collaborate with the Demand/Proposal Manager on movement of proposals through lifecycle states
Track work against proposal tasks to ensure accurate timekeeping, workload visibility, and appropriate assignment tracking