Program Coordinator - IT Demand Management

Electrolux Group•Charlotte, NC

1d•Hybrid

About The Position

Join us to create change and have an impact in homes around the world. At Electrolux Group, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living. Come, join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute and grow together. Join us in our exciting quest to build the future home! This position will be based at our Corporate Headquarters located in Charlotte, NC. The Program Coordinator – IT Demand Planning plays a key role in managing the intake, prioritization, and execution tracking of IT demands across the North American business. This role partners with business and IT stakeholders to ensure requests are clearly defined, properly prioritized, and delivered efficiently. By coordinating cross‑functional teams, monitoring dependencies, and maintaining visibility into demand pipelines, this position helps ensure alignment between business needs and IT delivery while driving consistency and continuous improvement in demand management processes.

Requirements

Bachelor’s degree required
3+ years of experience in project coordination, program coordination, or IT demand/project support
Familiarity with project management principles and PMI terminology
Strong proficiency in Microsoft Office tools (Excel, PowerPoint, Word)
Proven ability to collaborate effectively across cross‑functional business and IT teams
Strong organizational skills with the ability to manage multiple priorities in a fast‑paced environment
Excellent communication skills, with the ability to work across technical and non‑technical stakeholders

Nice To Haves

Experience with ServiceNow or similar demand/project tracking tools
Familiarity with Agile methodologies and IT delivery environments
Experience supporting IT programs or demand management processes
Exposure to SAP environments or SDLC processes
Strong attention to detail with a proactive and ownership‑driven mindset

Responsibilities

Coordinate intake, scoping, and tracking of IT enhancement requests across Sales, Supply Chain, Finance, Data & Analytics, and IT
Manage and maintain visibility into the demand backlog, including prioritization, status tracking, and delivery sequencing
Identify and track cross‑functional dependencies, resource impacts, and key action items to support successful execution
Partner with business and IT teams to support backlog grooming and demand prioritization processes
Track vendor‑delivered work to ensure alignment with approved priorities, timelines, and capacity utilization
Monitor active demand pipelines, highlighting risks, blockers, and opportunities to stakeholders
Facilitate communication and coordination across teams to drive timely resolution of issues and project delivery
Provide project coordination support for high‑priority initiatives, ensuring progress against scope, timelines, and objectives
Support continuous improvement of demand intake, governance, and tracking processes
Assist with training and adoption of tools and processes, including ServiceNow and reporting frameworks