Business Analyst III or Senior

Southern Company•Atlanta, GA

15h•Hybrid

About The Position

This position supports the Enterprise Asset Management (MATRiX) organization within Southern Company Gas. It contributes across project teams by providing process documentation, project communications, analytical expertise, and proactive project support. The role applies an understanding of business environments to support process improvements and system solutions, working collaboratively across project workstreams to implement business-aligned solutions and applications. The position may be filled at the Business Analyst III (GSE04) or Senior Business Analyst (GSE05) level, depending on the candidate’s experience, education, and certifications. The selected candidate may work from Georgia or Illinois. The position follows a hybrid schedule requiring employees to be in the office four days per week. Infrequent travel is required (10%).

Requirements

Bachelor’s degree in business, Data Analytics, Technology, or a related field, or equivalent work experience.
For Business Analyst III: 2–4 years of combined experience in utilities or other related experience.
For Business Analyst III: 1–3 years of experience analyzing data and improving processes.
For Senior Business Analyst: 3–5 years of combined experience in utilities or other related experience.
For Senior Business Analyst: 3 or more years of experience analyzing data and improving processes.
Ability to work independently and make well-informed decisions.
Strong organizational skills and attention to detail.
Track record of meeting deadlines and delivering high-quality work.
For the Business Analyst III level: knowledge of business practices and trends in the natural gas industry, with willingness to expand expertise.
For the Senior Business Analyst level: ability to interpret and analyze complex data to inform business decisions.
For the Senior Business Analyst level: experience with regulatory compliance and industry standards in the utilities sector.
For the Senior Business Analyst level: knowledge of business processes and procedures, including exception processing.
Familiarity or proficiency with Microsoft Office products, including Excel and PowerPoint, and other presentation software.
Knowledge of business-related systems such as Click, Asset Repository, GCMA, and CCB.
Models company values of Unquestionable Trust, Superior Performance, and Total Commitment.
Demonstrates ethical behavior, including fairness, honesty, and confidentiality.
Demonstrates innovation, including looking for workplace improvements and working within budget and time constraints.
Values differences, understands diverse perspectives, and supports an inclusive workplace.
Maintains effective relationships and focuses on meeting internal and external customer expectations.
Communicates openly, listens to others, and collaborates toward common goals.

Nice To Haves

Flexibility to support different project activities, including process improvement, system enhancements, and strategic initiative implementation.
Experience contributing to project work that delivers results within budget and timeframe constraints.
Ability to manage multiple tasks and deliverables in a team environment and collaborate with project leaders across companies and business units.
Strong oral and written communication skills and ability to engage with all levels of management.
Understanding of general management business practices and techniques, with an interest in continual learning and application.
Ability to adapt to shifting priorities in a dynamic work environment.
For the Senior Business Analyst level: extensive knowledge of general management business practices and techniques.
For the Senior Business Analyst level: ability to support multiple resources and adapt to changing priorities.

Responsibilities

Align business processes with technological capabilities and help ensure seamless operations.
Provide analytical expertise and business insight to support development of technical solutions.
Identify, document, and explain improvements based on project data analysis.
Support testing to help ensure successful implementation and functionality of solutions.
Conduct requirement-gathering sessions with stakeholders and translate business needs into functional specifications.
Perform gap analysis to compare current and desired business process states.
Develop and use standard templates to prepare accurate, concise requirements specifications.
Prepare detailed business analyses outlining business problems, opportunities, and solutions.
Work with technology leads to ensure program and system specifications are implemented appropriately.
Support change-management documentation, including FAQs, talking points, and other transition resources.
Ensure communications align with company brand, values, and culture.
Create communications such as emails, newsletters, presentations, and training content.
Analyze survey and feedback data to assess communication effectiveness and employee readiness, and use findings to drive improvements.
Participate in change-impact assessments and develop targeted communication plans.
Coordinate with project teams to distribute timely information about changes, milestones, and expectations.
Maintain an accessible, up-to-date repository of communication materials.
Develop and administer internal and external surveys and analyze the results.
Provide backup assistance to other departmental roles as needed.
Participate in special projects as requested and perform other duties as assigned.