Business Analyst II - Kansas City, MO

Segra • Kansas City, MO

7d • $64,050 - $80,000 • Hybrid

About The Position

Segra is seeking a qualified and experienced Business Analyst II for a full-time position in Kansas City, MO. This hybrid role requires a minimum of three days per week in the office, with two days remote flexibility. The Business Analyst II will be responsible for documenting existing processes ('As Is'), gathering business requirements for process improvements and new processes ('To Be') in collaboration with Department Leaders. This involves analyzing current workflows, systems, and practices. The role also includes project management of process/requirement work with IT, managing stakeholder communication to ensure process changes do not negatively impact other departments, and proactively monitoring end-to-end processes to identify and recommend solutions for efficiency improvements.

Requirements

• Minimum of 2 years of experience in business and process analysis.
• Proficiency in the Microsoft Office suite, including Visio and PowerPoint.
• Prior experience designing, optimizing, and documenting business processes.

Nice To Haves

• Prior experience in Telecommunications.
• Bachelor’s Degree and/or equivalent experience.
• Two-year process management experience.
• Service Now experience.
• Knowledge and experience with telecommunications network technologies, protocols, and operations.
• Ability to develop and coordinate multiple processes and business requirements.
• Demonstrated clear, informative, persuasive and collaborative verbal and written communication skills.
• Ability to work independently and effectively in a fast-paced environment.
• Must exhibit honesty, integrity and courtesy in all interactions.
• Must possess strong work ethic in supporting customer needs, responding promptly and consistently.

Responsibilities

• Collection and documentation of all As Is processes.
• Work with Department Leaders to collect business requirements for process revisions, enhancements, and the creation of To Be processes.
• Analyze existing workflows, systems, and practices to understand how work is currently being done.
• Work with IT to project manage process/requirement work.
• Manage all end-to-end coordination and communication with internal stakeholders to ensure process changes do not negatively impact other organizations.
• Take a proactive approach to monitoring end-to-end processes within the organization.
• Identify areas where efficiencies can be improved and recommend solutions to address any gaps or areas in need of improvement.

Benefits

• Medical, dental, vision insurance
• Life insurance
• 401(k) match
• Flexible Spending/Health Savings Accounts
• Tuition and gym reimbursements
• Vacation/PTO, paid holidays, floating holidays
• Volunteer days, parental leave
• Legal, accidental, hospital indemnity, identify theft, pet insurance
• Beyond competitive health and retirement benefits with immediate 401(k) vesting, Segra also invests in your total well-being through programs supporting physical, mental, financial, and social wellness.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree