Business Analyst I

BlueCross BlueShield of South Carolina • Columbia, SC

2d • Onsite

About The Position

The Business Analyst I assists in formulating and defining systems scope and objectives using research and a basic understanding of business systems and industry requirements. The role learns to conduct business process analyses, needs assessments, and cost-benefit analyses to align operational solutions with business initiatives. It assists with testing and may provide security administration for supported applications when an appropriate written and approved request is received.

The analyst develops an understanding of the operations and functions in supported areas, reviews system enhancements and upgrades for customer file modification requirements, and helps make timely, accurate updates to reference files. The role documents system problems, reviews daily reports, prepares analyses and recommendations, and supports testing and implementation of system changes. Under guidance from an advanced business analyst or manager, the analyst learns to define business requirements and perform tests, and may lead small projects.

This is a full-time, 40-hour-per-week position with Palmetto GBA, a BlueCross BlueShield of South Carolina subsidiary. It is based at 17 Technology Circle, Columbia, SC 29203, in a typical office environment. The schedule is Monday through Friday, with an eight-hour shift scheduled during normal business hours of 8:30 a.m. to 5:00 p.m.; occasional overtime may be necessary. The position is not eligible for sponsorship now or in the future. As an SCA employee, enrollment in the company health insurance plan is required, including for employees who have other health insurance. Coverage begins on the first day of the month following 28 days of full-time employment; supplemental pay for health coverage is provided until enrollment is complete.

Requirements

• Bachelor's degree, or degree equivalency of four years of job-related work experience, or an associate's degree and two years of job-related work experience.
• Basic knowledge of business support and systems concepts.
• Strong teamwork, communication, and interpersonal skills.
• Good analytical and conceptual skills.
• Good organizational and problem-solving abilities.
• Understanding of how projects and implementations affect an organization and ability to connect them to business processes.
• Microsoft Office skills.
• Ability to work Monday through Friday, 40 hours per week, during the stated business-hours schedule; occasional overtime may be necessary.
• Must enroll in the company's health insurance plan as an SCA employee.
• Not eligible for sponsorship now or in the future.

Nice To Haves

• One year of provider enrollment experience.
• Exposure to quality control, quality auditing, or quality assurance.
• Proficiency in Microsoft Word and Microsoft Excel.

Responsibilities

• Obtain a detailed understanding of the major operations and functions in supported areas.
• Review basic system enhancements and upgrades to determine whether customer file modifications are required.
• Assist with timely and accurate updates to reference files based on customer requests, following established procedures.
• Document system problems and assist with their resolution.
• Review and complete daily reports to check that systems are performing as expected.
• Prepare written reports and analyses, including recommendations about system functionality and testing progress.
• Prepare and review test data, test plans, and test matrices for system changes.
• Develop test matrices that reflect system changes and specify expected outcomes.
• Execute test cases, evaluate results for errors, report problems through appropriate channels, and suggest corrections for successful implementation.
• Learn to define business requirements and perform tests under the guidance of an advanced business analyst or manager; may lead small projects.
• Learn to prepare and review data for analysis of activities, performance, and systems, including assessment against standards and workflow simplification.
• Communicate with management and departmental personnel to document workflow procedures.
• Assist in preparing verbal and written communications about business changes for management and other staff.
• Serve as a liaison between operations testers and information systems to facilitate communication.
• Assist customer testers with issues that arise during projects.
• May provide security administration to supported applications upon receipt of an appropriate written and approved request.

Benefits

• Subsidized health plans, dental coverage, and vision coverage.
• 401(k) retirement savings plan with company match.
• Life insurance.
• Paid Time Off (PTO).
• On-site cafeterias and fitness centers in major locations.
• Education assistance.
• Service recognition.
• National discounts to movies, theaters, zoos, theme parks, and more.
• Supplemental pay for health coverage until required health-plan enrollment is complete.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level