Business Analyst Group Lead

GEOGRAPHIC SOLUTIONS INC•Palm Harbor, FL

10d•Hybrid

About The Position

Under limited supervision, the Business Analyst Group Lead ensures Geographic Solutions products and services meet company standards and end-user requirements. The role oversees Business Analysts and software testing, documentation, problem-resolution reporting, and quality improvements. It manages client projects and team performance to meet goals, deadlines, and quality expectations, and handles personnel matters to support a stable, productive team. The position also develops team training programs, assists with training delivery, attends meetings, and participates in requests for proposals as required. This is a hybrid position. The candidate must be willing to work at the corporate office in Palm Harbor, Florida, at least two days per week. The role may require weekly deployment work during nights, weekends, and extended hours. Travel to client sites, national conferences, and marketing presentations may be assigned.

Requirements

At least 10 years of Business Analyst experience, or an equivalent combination of education and technical or industry experience related to software-solution development and implementation.
At least 7 years of supervisor experience.
At least 5 years of industry experience in Workforce, UI Benefits, Tax, Adult Education, Vocational Rehabilitation, or a related listed area.
Advanced knowledge of project management and the software development lifecycle for large-scale development projects.
Experience as a demonstrator or facilitator and a strong cross-functional understanding of the program.
Strong understanding of SQL Server.
Ability to demonstrate system functionality to internal and external audiences.
Experience eliciting requirements, writing design documents, creating test cases or scenarios, and testing system functionality.
Subject-matter expertise in a technical subject product, programmatic experience, or systems experience.
Ability to work independently.
High-level understanding of how data is tracked through a database in relation to an application and, when required, federal reporting requirements.
Strong understanding of application programming, databases, and system design.
Understanding of Internet, Intranet, Extranet, and client/server architectures.
Ability to analyze system requirements in relation to base-software functionality and configuration.
Knowledge of Microsoft Office, including Word and Excel.
Strong interpersonal and relationship skills.
Strong oral and written communication skills and attention to detail.
Willingness to work at the Palm Harbor, Florida corporate office at least two days per week in this hybrid position.
Availability for required travel to client sites, national conferences, and assigned marketing presentations.
Ability to support deployment events that may involve nights, weekends, and extended hours.

Nice To Haves

Bachelor’s degree in business or a related field, or equivalent experience.
Certified Business Analysis Professional certification and/or Agile Analysis Certification.

Responsibilities

Establish and plan overall policies and goals for assigned Business Analyst groups.
Manage large-scale and ongoing projects, including project ownership from the Business Analyst Department, and ensure milestones and goals are met on approved schedules.
Oversee assigned Business Analyst teams, coordinate their deliverables, supervise daily activities and workflow, and manage, motivate, and review team members’ work.
Coordinate with other departments to troubleshoot issues and resolve conflicts on behalf of Business Analysts.
Review and help create software documentation with subject matter experts; recommend and review department policies and procedures concerning source-code integrity, testing, and software-release implementation.
Serve as temporary lead for a Business Analyst team when its lead is unavailable and oversee Business Analyst Department operations when the Director is unavailable.
Provide subject-matter expertise and mentorship, and assist other leads, managers, and the Director in coordinating with teams and departments to determine Business Analyst needs.
Create and distribute department reports and serve as a department point of contact for questions from the rest of the company.
Manage weekly deployment events, including work at night, on weekends, and extended hours, as needed to deliver stable products to clients.
Oversee personnel matters, including preparing probationary and annual reviews, approving paid time off, considering daily schedules, and approving base work schedule requests as needed.
Analyze business and user needs, document requirements, and translate them into specifications or Agile Requirements Documents for projects.
Meet with clients and business leaders and collaborate with software architects and development teams to identify and document project direction, scope, and dependencies.
Translate business requirements into concise system requirements for software architects and development teams.
Identify and quantify business-process and system improvements using technology, and communicate effectively with technical and non-technical audiences.
Identify, document, and diagram business requirements and processes; apply project-management methodologies and practices; and assist with application validation and testing against design specifications.
Review team workload, productivity, and quality; provide feedback and keep department leadership informed; identify training and coaching opportunities and conduct or coordinate training; complete annual team-member reviews on schedule.
Create team training programs and assist with delivering training.
Attend meetings and participate in RFPs as required.
Travel to client sites, national conferences, and marketing presentations when assigned; complete other projects and tasks as needed.