Business Analyst – Facilities Operations & Systems

JLL•Brookville, OH

18h•Onsite

About The Position

JLL is seeking a detail-oriented Business Analyst to support our Facilities Management team in optimizing operational performance through data-driven insights, system administration, and process improvement. This role will focus on workload optimization, resource planning, Maximo CMMS support, and equipment performance analytics to drive operational excellence across client facilities. The ideal candidate combines strong analytical capabilities with hands-on facility systems experience to enhance service delivery and team efficiency.

Requirements

Bachelor's degree in Business Administration, Industrial Engineering, Facilities Management, Information Systems, or related field
3-5 years of business analysis, operations analysis, or facilities management experience
2+ years of hands-on experience with Computerized Maintenance Management Systems (CMMS), preferably IBM Maximo
Demonstrated experience in workforce planning, resource optimization, or operations scheduling
Proven track record of developing reports, dashboards, and data-driven recommendations for operational improvements
Advanced proficiency with IBM Maximo or similar CMMS platforms (SAP PM, Infor EAM, eMaint)
Strong data analysis capabilities using Microsoft Excel (pivot tables, advanced formulas, data modeling)
Experience with business intelligence and visualization tools (Power BI, Tableau, or similar)
Working knowledge of SQL for data extraction and analysis
Proficiency with Microsoft Office Suite (Word, PowerPoint, SharePoint)
Strong analytical and problem-solving skills with attention to detail and data accuracy
Excellent communication skills with ability to translate technical concepts for diverse audiences
Project management capabilities including planning, execution, and stakeholder coordination
Process improvement mindset with knowledge of Lean, Six Sigma, or similar methodologies
Ability to work independently while collaborating effectively across cross-functional teams
Candidates must be authorized to work in the United States without sponsorship.

Responsibilities

Develop and implement workload leveling strategies to optimize task distribution across facility teams, ensuring balanced workloads and operational efficiency
Analyze work schedules, task priorities, and resource allocation patterns to identify opportunities for improved productivity and service delivery
Collaborate with facility managers and team leads to establish coverage plans for planned absences (vacations, training, holidays) and unplanned events
Create and maintain comprehensive staffing schedules that ensure continuous facility operations while minimizing service disruptions
Coordinate with HR and workforce planning stakeholders to proactively identify staffing gaps and support recruitment efforts
Serve as the primary Maximo system administrator and subject matter expert for the facilities department, providing day-to-day user support and troubleshooting
Design and deliver training programs on Maximo functionalities, data entry standards, work order management, and reporting best practices
Monitor system performance, identify technical issues, and coordinate with IT or external vendors to resolve system inefficiencies
Maintain data integrity through regular audits, standardization of asset hierarchies, and enforcement of data governance protocols
Configure system workflows, reports, and dashboards to support operational requirements and continuous improvement initiatives
Implement and manage a comprehensive equipment downtime tracking and reporting framework to capture accurate performance data
Partner with maintenance technicians and equipment operators to document downtime incidents, root causes, and corrective actions
Generate regular reports on equipment reliability metrics (MTBF, MTTR, availability) and analyze trends to identify systemic issues
Develop KPI dashboards and visualizations that provide actionable insights to facility leadership and maintenance teams
Recommend preventive maintenance strategies and asset replacement priorities based on failure analysis and lifecycle cost modeling
Conduct regular assessments of facilities operations processes including workload management, coverage planning, system utilization, and downtime tracking
Apply data analytics and business intelligence tools to identify inefficiencies, quantify improvement opportunities, and benchmark performance
Establish and monitor key performance indicators (KPIs) aligned with operational objectives and client service level agreements
Lead continuous improvement initiatives using structured methodologies (Lean, Six Sigma) to enhance service quality and cost-effectiveness
Develop business cases, implementation roadmaps, and change management plans for process enhancements and technology upgrades