Business Systems Analyst

White Cap Management•Atlanta, GA

11d•Onsite

About The Position

A position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities. The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment.

Requirements

Requirements elicitation, BRDs, FRDs, user stories, acceptance criteria, and process mapping
Warehouse Management Systems (WMS) and warehouse execution workflows
Oracle EBS and related supply chain transaction flows
Integrations and middleware concepts including APIs, batch jobs, EDI, payload tracing, and interface troubleshooting
RF/mobile workflows, label/scanning processes, and warehouse device-enabled execution
Data analysis, issue trend identification, reporting support, and KPI interpretation
Testing support including UAT, regression, defect verification, and deployment readiness

Nice To Haves

5–7 years of experience as a Business Systems Analyst, Functional Analyst, or similar role supporting enterprise business applications.
Hands-on experience supporting supply chain, warehouse, distribution, or order management processes in a complex multi-site environment.
Experience gathering and documenting business and functional requirements, process flows, test cases, and deployment/readiness artifacts.
Strong understanding of warehouse operations, including receiving, putaway, inventory control, picking, packing, staging, shipping, and exception handling.
Demonstrated ability to work across business stakeholders, internal IT teams, and external vendors to solve cross-functional issues.
Experience supporting incident triage, troubleshooting, root-cause analysis, and structured production support processes.
Experience with warehouse management solutions such as Softeon WMS, Manhattan, Blue Yonder, or similar platforms.
Experience with Oracle EBS or comparable ERP platforms supporting supply chain and warehouse transactions.
Working knowledge of Oracle Integration Cloud (OIC), APIs, EDI, batch integrations, or middleware-based interfacing patterns.
Exposure to RF/mobile warehouse execution platforms such as RFGen, RFSmart, or similar handheld/scanning solutions.
Experience supporting distribution network transformation, branch/warehouse standardization, or post-acquisition integration initiatives.
Familiarity with reporting and analytics tools used for operational visibility, KPI tracking, and exception analysis.

Responsibilities

Interfaces with Business Stakeholders and IT infrastructure teams to define, gather, and document business processes and needs, and translate into detailed functional specifications for development.
Performs business systems and process analysis of existing systems/processes.
Conducts interviews and requirements gathering workshops.
Ensures sign-off of all artifacts.
Coordinates requirements for new and existing applications.
Assists in testing, training plan development and training, support for users, and developing user documentation (i.e. web manuals, reference guides, etc.).
Participates in QA process; identifies test cases; explains complex processes; aids in developing test plans.
Develops detailed business cases, ROI calculations, value definition, cost assessments (expense/capital), benefits, and risk analyses.
Coordinates project tasks and project life cycle phases for small to mid-size projects (i.e. defining requirements, documentation, and process flows, etc.) to meet customer goals and requirements.
Coordinates communication with the client and prioritizes delivery of IT services.
Conducts root cause analysis using knowledge of applications, interfaces, and technology for defect resolution.
Assists with scope definition and implementation of a solution.