[VO2 Canada] - Business Analyst (BA) Junior – Tremplin Salesforce & IA
About The Position
This role is for a Junior Business Analyst (BA) with a focus on Salesforce & AI. The ideal candidate has approximately 2 years of experience in business analysis, excellent interpersonal skills, and a passion for AI. Interest in Salesforce is key, even if not yet an expert. The company is looking for someone motivated to develop skills on the Salesforce platform and aims to train them into a seasoned Salesforce BA. The initial two months will be dedicated to training, followed by shadowing and practical experience on projects. The role involves becoming a trusted client partner, configuring tailored cloud solutions, ensuring quality and data integrity, supporting change management, and innovating with AI and the Salesforce ecosystem.
Requirements
- Around 2 years of experience as a Business Analyst.
- Bachelor's Degree in Computer Science, Management Information Systems (MIS), Engineering, or a related tech field.
- Excellent interpersonal skills and a natural ability to converse, simplify complex concepts, and build relationships.
- Ability to bridge the gap between business discussions with clients and technical chats with developers.
- Perfect bilingualism: impeccable French and English speaking and writing skills.
- Dynamic, curious, methodical, and a love for learning new technologies.
- Genuine interest in Artificial Intelligence.
Nice To Haves
- Previous exposure to a CRM or ERP environment is a major plus.
- AI certifications or completed basic AI training is a significant asset.
Responsibilities
- Facilitate discussions and discovery workshops with clients to understand their business processes and translate them into concrete Salesforce solutions.
- Translate these discussions into clear, structured requirements (user stories, acceptance criteria) tailored to the capabilities and best practices of the Salesforce platform.
- Collaborate closely with our Salesforce consultants and developers to design the functional architecture of projects.
- Learn to configure the platform yourself based on client needs: creating custom objects, automating processes, managing security and access, and leveraging core tools such as Sales Cloud, Service Cloud, and Community Cloud.
- Create test scenarios and perform functional QA testing to validate the quality of Salesforce configurations before client delivery.
- Build Salesforce reports and dashboards to help clients track their key performance indicators (KPIs).
- Ensure steady project tracking and communicate progress transparently.
- Prepare Salesforce user guides and lead training sessions or live demonstrations for end-users.
- Provide functional maintenance and user support to ensure maximum platform adoption post-deployment.
- Explore the ecosystem (such as AppExchange applications) to enrich client solutions.
- Propose innovative ideas to integrate the latest features of Salesforce native AI to modernize and automate our clients' business processes.
Benefits
- Unlimited snacks, cereal, fruit, drinks & coffee.
- Happy hours (5 à 7) with foosball, ping-pong, and arcade games.
- Supportive, caring team and exceptional work atmosphere.
- Ranked 3rd in the ChooseMyCompany HappyIndexAtWork Canada ranking.
- Pleasant office environment in the heart of Montreal (10 minutes from Mont-Royal metro).
- Break area with unlimited snacks, comfortable bean bags, foosball, ping-pong, and an arcade cabinet.
- Regular happy hours (5 à 7).
- Free access to the gym and showers directly inside the building.
- Health insurance (100% covered for employee, 50% for partner/children, including dental, vision, massage therapy, osteopathy, etc.).
- Group RRSP / TFSA plan with 100% matching contribution from VO2 (up to 4% of annual salary) with a 2-year vesting period.
- 60% of OPUS subscription covered for the Greater Montreal area.
- State-of-the-art IT equipment (computer, monitor, headphones) and welcome pack with goodies.
- Unlimited access to Udemy (professional training) and Babbel (languages) platforms.
- Mutual aid from expert communities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
