Business Analyst 1

Huntington National Bank•Tupelo, MS

22h•Onsite

About The Position

The Business Analyst 1 provides specialized support to teams reporting to the Consumer Loan Servicing Group Manager. The role helps implement projects and support business-as-usual processes by developing procedures and processes, testing systems, and preparing reports. It also serves as a subject matter expert and performs assigned daily operational processes. The Business Analyst supports system and process implementations, researches and resolves specialized problems, and contributes to process improvement and documentation. The role works with internal colleagues, mortgagors, investors, and vendors to coordinate resources, clarify ownership, determine next steps, and resolve issues. It maintains working knowledge of supported departments’ policies, procedures, and practices, and participates in creating and maintaining departmental procedures. The position builds test scripts and manages and implements testing and reporting for system enhancements. It independently manages multiple projects and competing priorities, contributing to project documentation, research and analysis, business and technology solution identification, requirements gathering, workflow mapping review, testing strategy development and execution, solution recommendations, and implementation.

Requirements

High school diploma or equivalent.
At least 3 years of mortgage banking or loan servicing experience.
Experience with Microsoft Office products, including Word, Excel, and Visio process mapping.
Ability to work independently, manage multiple tasks, and drive assignments through completion.

Nice To Haves

MSP experience.
Proven leadership skills and ability to work well with others.
Effective problem-solving skills.
Strong knowledge of loan operations and compliance/regulatory guidelines, including RESPA, TILA, privacy, and investor guidelines.
Flexibility, good time management, and strong attention to detail.
Excellent verbal and written communication skills.
Ability to organize and address multiple tasks at all times.

Responsibilities

Support new system and process implementations and workflows.
Research specialized problems and take action to correct them.
Lead process improvement ideas and documentation.
Partner with internal colleagues, mortgagors, investors, and vendors to identify resources, clarify ownership, determine next steps, and resolve issues.
Build cross-functional relationships to coordinate resources and resolve issues.
Establish and maintain working knowledge of supported departments’ current policies, procedures, and practices.
Participate in creating and maintaining procedures for various departments.
Build test scripts and manage and implement testing and reporting for system enhancements.
Independently manage multiple projects and competing priorities, driving assignments through completion.
Document project needs and analyze and research needs and possible solutions.
Identify technology and business solutions; gather, document, and update business requirements.
Review workflow process mapping.
Develop business testing strategies and work with project members to execute test plans.
Recommend preferred solutions and implement recommendations.
Perform assigned daily operational processes.