Business Analyst 1

Huntington National Bank•Midland, MI

2d•Onsite

About The Position

The Business Analyst 1 provides specialized support to teams reporting to the Consumer Loan Servicing Group Manager. The role assists with procedures, processes, testing, and reporting for project implementation and business-as-usual operations. It also serves as a subject matter expert and performs assigned daily operational processes. The Business Analyst supports system and process implementation, researches and corrects specialized problems, and leads process-improvement ideas and documentation. The role collaborates with internal colleagues, mortgagors, investors, and vendors as assignments require, building cross-functional relationships to identify resources, clarify ownership, determine next steps, and resolve issues. It develops working knowledge of supported departments’ policies, procedures, and practices and participates in creating and maintaining departmental procedures. The position builds test scripts and manages and implements testing and reporting for system enhancements. It independently manages multiple projects and competing priorities, carrying assignments through completion. Project work may include documenting needs; researching and analyzing needs and solutions; identifying technology and business solutions; gathering, documenting, and updating business requirements; reviewing workflow process maps; developing business testing strategies; executing test plans with project members; recommending preferred solutions; and implementing recommendations.

Requirements

High school diploma or equivalent.
Three or more years of mortgage banking or loan servicing experience.
Experience with Microsoft Office products, including Word, Excel, and Visio process mapping.

Nice To Haves

MSP experience.
Proven leadership skills, including the ability to work well with others.
Effective problem-solving skills.
Strong knowledge of loan operations and compliance/regulatory guidelines, including RESPA, TILA, privacy, and investor guidelines.
Ability to be flexible and work independently, with good time management and strong attention to detail.
Excellent verbal and written communication skills.
Ability to organize and address multiple tasks at all times.

Responsibilities

Support new system and process implementation and workflow.
Research specialized problems and take action to correct them.
Lead process-improvement ideas and documentation.
Partner with internal colleagues, mortgagors, investors, and vendors as assignments require to identify resources, clarify ownership, determine next steps, and resolve issues.
Develop working knowledge of supported departments’ policies, procedures, and practices.
Participate in creating and maintaining procedures for various departments.
Build test scripts and manage and implement testing and reporting for system enhancements.
Independently manage multiple projects and competing priorities and drive assignments through completion.
Document project needs; analyze and research needs and possible solutions; identify technology and business solutions; gather, document, and update business requirements; review workflow process mapping; develop business testing strategies; work with project members to execute test plans; recommend preferred solutions; and implement recommendations.
Perform assigned daily operational processes and serve as a subject matter expert.