Business Analysis Manager, Contact Interaction Analytics
About The Position
The Business Analysis Manager delivers big insights and helps leaders throughout the business to make critical strategic and operational decisions and shape the long-term vision of T-Mobile. The Business Analysis Manager is responsible for insights, analysis, and reporting using various analytical techniques and software including data mining and business intelligence/reporting software. They create customer-centric recommendations informed by analysis, good business acumen and partner with the business to drive improvements in a matrixed environment through creativity, and effective communication. They partner with various teams including marketing, product and platform teams on complex modeling and analysis requests. This position also participates in the design and development of reporting structures & interfaces, as well as administration of standardized reports to be utilized across teams.
Requirements
- Bachelor's Degree Data analysis, data science, similar quantitative fields or equivalent practical experience (Required)
- 4-7 years Working experience solving analytical problems using quantitative approaches (Required)
- 4-7 years Working experience reporting and analyzing performance & data visualization (Tableau, Power BI, etc.) (Required)
- 4-7 years Working experience in advanced analytics, which includes SQL analysis of complex datasets, competitive analysis, quantitative analysis & research (Required)
- At least 18 years of age
- Legally authorized to work in the United States
Nice To Haves
- Working experience with Python, R, Go or similar statistics or data science language preferred.
- Telecommunications (Preferred)
- Telecommunications (Preferred)
- Other Business Certification (Preferred)
Responsibilities
- Interact with various teams across the T-Mobile to provide insights, analysis and recommendations that deliver data-driven, optimized experiences.
- Serve as a key point of contact in providing data and reporting solutions to drive enterprise results, including reports, dashboards, visuals, and self-service environments.
- Define product feature and campaign success metrics and benchmarks.
- Utilize analytical and modeling capability to enhance decision making across a range of options and present findings and recommendations for prioritization of resources to all levels of the organization.
Benefits
- competitive base salary and compensation package
- annual stock grant
- employee stock purchase plan
- 401(k)
- access to free, year-round money coaches
- medical, dental and vision insurance
- a flexible spending account
- employee stock grants
- employee stock purchase plan
- paid time off
- up to 12 paid holidays
- paid parental and family leave
- family building benefits
- back-up care
- enhanced family support
- childcare subsidy
- tuition assistance
- college coaching
- short- and long-term disability
- voluntary AD&D coverage
- voluntary accident coverage
- voluntary life insurance
- voluntary disability insurance
- voluntary long-term care insurance
- mobile service & home internet discounts
- pet insurance
- access to commuter and transit programs
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What This Job Offers
Job Type
Full-time
Career Level
Manager
