Manager, Contact Lens Business

Warby Parker•New York, NY

8d•$94,500 - $108,000

About The Position

Warby Parker is seeking a Manager, Business Analytics to lead data-informed pricing and promotional strategies for their growing business. This role involves applying strategic and analytical skills to significant company challenges, serving as the analytical lead for contact lens pricing frameworks. The position will focus on identifying key customer retention drivers, optimizing customer lifetime value, tracking company-wide retention metrics across categories and channels, and translating complex customer data into actionable business frameworks to drive cross-functional impact and accelerate business growth.

Requirements

5+ years of professional experience in pricing analytics and/or business performance analysis.
Proven track record of synthesizing complex retail and customer data into clear business recommendations.
Expertise in quantitative analysis with deep experience making pricing decisions, conducting pricing analytics, and applying various pricing analysis methods like price elasticity, conjoint analysis, and competitive benchmarking.
Proactive project management and skilled communication abilities, excelling at navigating cross-functional dependencies to bring promotional campaigns from ideation to launch.
Collaborative, operationally minded leader who thrives when building robust, repeatable analytics processes in complex data environments.

Nice To Haves

Advanced proficiency in SQL and hands-on experience building dynamic data models and dashboards in Looker (LookML) or Tableau.
Previous experience in a high-growth e-commerce business or a retail environment with a heavy focus on recurring revenue.

Responsibilities

Lead the end-to-end pricing strategy for our contact lens portfolio, conducting rigorous elasticity analysis, margin modeling, and competitive benchmarking to optimize market positioning.
Own the project management and performance analysis of promotional offers, collaborating across Marketing and Product teams to drive conversion and long-term customer retention.
Design, build, and maintain company-wide retention reporting and Looker dashboards to track critical retention metrics across categories and channels, identify underlying trends, and deliver actionable strategic recommendations.
Analyze complex cross-sell behaviors and order history to develop personalized promotion frameworks that increase customer lifetime value and connect key product categories.
Partner cross-functionally with FP&A, Data Science, Merchandise Planning, and 1:1 Marketing teams to evaluate channel performance and forecast commercial impact on the P&L.