Card Lending Services (CLS) – Business Analysis Associate II / Strategy & Innovation

JPMorgan Chase & Co. • Tempe, AZ

2d

About The Position

This is a strategic change-leadership role within Card Lending Services (CLS) Digital Strategy & Production Support. The Business Analysis Associate II drives process excellence and technology-enabled transformation across the lending platform, with an emphasis on automation and machine learning to optimize operational performance, strengthen risk management, and improve customer and specialist experiences.

The role identifies and prioritizes opportunities to modernize workflows and translates them into measurable outcomes by partnering with Business, Product, and Technology teams to design, deliver, and scale solutions. It also works across stakeholders to define effective processes, uncover synergies, and proactively identify and mitigate risks.

Requirements

• At least 4 years of relevant experience in operations, management consulting, process re-engineering, business analysis, and/or project or program management.
• Strong transformation execution capability combining operational excellence, stakeholder influence, and analytical rigor.
• Demonstrated track record of delivering process improvement, automation, and/or digitization initiatives with measurable business outcomes.
• Advanced analytical and structured problem-solving skills, including comfort working with data and applying quantitative concepts to prioritization and decision-making.
• Ability to translate business needs into clear requirements, user stories, and testable acceptance criteria, and to partner closely with Technology teams throughout delivery.
• Excellent executive presence, written and verbal communication, and facilitation skills, with the ability to influence and align stakeholders across lines of business.
• Ability to prioritize, manage timelines, and deliver high-quality results in fast-paced environments with competing deadlines.
• Proficiency in Microsoft Office, including Excel, PowerPoint, and Word, and aptitude for rapidly learning new tools and systems.

Responsibilities

• Lead AI-enabled transformation initiatives to reduce manual effort, increase productivity, and strengthen controls through automation, robotics, and machine learning.
• Own process improvement engagements from current-state assessment and future-state design through implementation and benefits realization, prioritizing efficiency, customer experience, expense reduction, and audit readiness.
• Partner with Technology to develop use cases, define requirements, translate needs into user stories, support user acceptance testing, and drive adoption.
• Influence and align senior stakeholders and cross-functional partners, including Marketing, Product, Controls, and Operations, to deliver sustainable, well-controlled lending solutions.
• Use data-driven problem solving and financial acumen to quantify value, prioritize initiatives, and communicate performance and results.
• Drive change management by building sponsorship, addressing resistance with a fact base, and enabling teams to adopt new ways of working.
• Remove organizational impediments and drive initiatives to completion through governance, milestones, and accountability.

Benefits

• Competitive total rewards package, including base salary and, for eligible roles, commission-based pay and/or discretionary incentive compensation.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed