Business Accounts Specialist

Mister Car Wash•Tucson, AZ

12d•Onsite

About The Position

The Business Accounts Specialist supports the full customer lifecycle by building strong relationships, ensuring service excellence, and driving long-term account retention. This role serves as a primary liaison between clients and internal teams, managing daily account activities while proactively addressing customer needs, resolving issues, and enhancing overall satisfaction. The position collaborates cross-functionally with billing, marketing, and operations to deliver a seamless customer experience, while also tracking feedback and contributing to continuous improvement efforts that support business performance and growth.

Requirements

Associate’s Degree in Business, Marketing, Communications, or a related field, or equivalent experience.
Minimum of 2 years of experience in customer success or support, account management, or business development.
Strong communication and interpersonal skills with a customer-first mindset.
Demonstrated expertise in building and maintaining strong client relationships.
Comfortable working independently and collaboratively in a fast-paced environment.
Highly organized with strong time management and multitasking abilities.
Proactive approach to problem-solving and continuous improvement.

Responsibilities

Serve as the primary point of contact for assigned clients, ensuring a positive and consistent customer experience.
Maintains customer accounts by updating contact information, issuing or deactivating barcode stickers (customers linked), ensuring accurate account status and developing ongoing relationships with customers in a professional and positive manner.
Monitor customer health metrics and proactively address issues to improve satisfaction and retention.
Responsible for troubleshooting errors, resolving billing issues and escalating customer needs/requests.
Assist in onboarding new clients and ensuring a smooth transition from sales to service.
Track and report on customer feedback and sentiment, along with business development performance.
Processes customer wash pass transaction, ensuring accurate fulfillments.
Work closely with the respective departments on billing and marketing related needs.